Contact Us

Need help with an online order? Our customer service is here to say Aloha!


Mail (Office Use Only):

Tori Richard

1891 N. King Street

Honolulu, HI 96819-3452

Tori Richard Online (Online Returns):

Attn: Returns Department

1851 N. King Street

Honolulu, HI 96819-3452

Hours of operation: 12AM - 6PM HST

Phone: +1 (877) 400-0995

To become a Tori Richard retailer and for all other inquiries:

Return Policy

We gladly accept returns within 35 days of the original online invoice. Garments must be unworn, unwashed, and have original tags attached. Any unauthorized returns beyond our return policy window of 35 days or that do not meet our return requirements may not be refunded and returned back to you. If you have any questions about your online return or whether a gift you received was purchased online, please e-mail customer service.

To start a return, please visit

International Customers

International orders are processed via FedEx International Economy. The recipient of an international order is responsible for all duties and taxes associated with this order and must comply with the laws and regulations of the destination country.