We hope that you are happy with your online purchase, but if you would like to return an item for any reason, we gladly accept returns within 35 days of the original online invoice. Garments must be unworn, unwashed, and have original tags attached. Any unauthorized returns beyond our return policy window of 35 days or that do not meet our return requirements may not be refunded and returned back to you. If you choose, we will deduct $12.00 from your original return to cover the cost of shipping. If you have any questions about your online return or whether a gift you received was purchased online, please e-mail customer service. If you would like to initiate a return, click the 'Return Items' below to get started.
For items purchased in one of our Tori Richard stores, we will gladly accept returns or exchanges within 30 days of the original purchase. Garments must be unworn and have the original hang tags attached. A Tori Richard return sticker is also required on the original hang tag. Refunds will be made to the original form of payment. If the original form of payment is no longer valid, a company check will be issued or a store credit can be arranged. Merchandise returned after 30 days will be returned at the current selling price and store credit will be issued. All sales are final on sale merchandise. Unfortunately, we are unable to process any returns for items purchased from another retailer.
Unfortunately, we are unable generate return shipping labels for international orders. You may ship your return with the postal carrier of your choosing. If you have any questions or concerns please contact our customer service for support. Any unauthorized returns beyond our return policy window of 35 days or that do not meet our return requirements may not be refunded and returned back to you.
All orders purchased between November 1st - December 31st, will be subject to our holiday return window. We understand that the holidays are a busy time. Orders purchased within that timeframe will have 35 days from January 1st, to be returned if needed. All sales are final on sale merchandise.
Free Gift With Purchase
Any free gifts with purchase must be sent back with your return to receive a refund to the original form of payment. If free gifts with purchase are not received, a refund in the form of an e-gift certificate will be issued.Start a Return
Our Fukubukuro bags are not available for return or exchange and are considered a final sale. If there’s an item that doesn’t work out, it may make a great gift for someone you know!
Once your return is received and processed, your card will be refunded. You will receive a notification to confirm that you have been credited. Typically, it takes 3-5 business days for credits to post to an account. If you do not see it, please contact your financial institution.
To ensure that you get the size or item(s) you’d like to exchange for, please place a new order. This is the fastest and easiest way to guarantee your replacements. You may use the instant credit from your return or a new credit card to place your new order. If you do not use the instant credit, you will be issued a refund to the original form of payment once your return has been processed.
If your gift was purchased on our website, you start a return below with the order number. If you do not know the order number we will be happy to look it up on your behalf. Please contact our customer service with the name and email of the person who gifted the item(s). Once we’ve received that information we will be able to retrieve the order history and assist you with your return. When your return is processed you will receive an email with store credit in the amount of the original purchase amount. At this time, store credits may only be used on toririchard.com.
All sales are final for items discounted during promotional periods and will not be eligible for refunds.
Unfortunately, if you placed an international order , we are unable generate return shipping labels for your return. You may ship your return with the postal carrier of your choosing. If you have any questions or concerns please contact our customer service for support.
Yes, you can return an online purchase to any Tori Richard retail store within our return policy and accompanied by an online receipt. If your online order was paid with PayPal, you will receive a store merchandise credit. Click here to find the store nearest you.
Please send items back to the original Tori Richard store it was purchased from. This will help expedite your return. Sorry, but we are unable to process any returns for items purchased from another retailer.
We have streamlined our process to expedite your order which unfortunately means you cannot cancel or make edits to your order once it has been placed.
Virtual gift certificates are final sale.