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MULTI-STORE MANAGER - SHOPS AT KUKUIULA & GRAND HYATT KAUAI

The Multi-Store Manager (MSM) is responsible for running all aspects of the business in two or more stores by driving topline profitable sales and providing an elevated and brand-right shopping experience. The MSM’s main responsibilities include meeting or exceeding key performance objectives, stores’ goals and company budgets as well as regional objectives. The MSM leads initiatives in sales and customer experience, visual presentation, merchandising and operations. The MSM is also responsible for recruiting, training, team development and maintaining adequate store staffing.

CORE RESPONSIBILITIES:

Sales Leadership

·       Creates an elevated sales and customer service environment where customer engagement is the priority.

·       Drives performance in achieving store and company sales targets as well as other key performance indicators.

·       Sets and evaluates daily, weekly, monthly, seasonal and annual objectives for the team in partnership with the Retail Office.

·       Reviews and delivers results in sales, brand experience and customer relationships.

·       Executes omni-channel selling behaviors by utilizing available tools and technology.

·       Builds a client book through establishing client relationships to drive additional sales and customer engagement.

·       Effectively utilizes marketing and promotional activities to engage customers and drive results.

Business Ownership

  • Forecasts sales trends and market activities and schedules adequate floor coverage for proper conversion.
  • Builds strategies to meet or exceed business expectations to move the needle forward by consistently meeting commitments and re-aligning to evolving ambitions.
  • Multi-tasks and prioritizes business needs.
  • Oversees inventory processes to ensure accuracy – including but not limited to in-store replenishment practices, receiving procedures, returns to vendor, processing damages and cycle counts.
  • Provides feedback on product selling and performance and utilizes reporting to make strategic merchandise moves to improve product selling. 

Staffing and Associate Development

  • Fosters a positive work environment and encourages individuals who are passionate, forward thinkers who are not afraid to act as change agents.
  • Networks locally to recruit and hire top talent.
  • Follows company criteria for properly hiring, reviewing, coaching and developing staff.
  • Administers company HR programs including performance reviews, compensation adjustments, employment practices and employment records.
  • Ensures associates are trained and coached on trends, product knowledge, selling skills and customer service expectations to support the brand experience and requests additional training assistance as needed.
  • Evaluates team performance and provides ongoing feedback fostering transparency and ongoing interaction with all team members. 
  • Participates in the facilitation of store meetings.

Operational Excellence

  • Effectively manages store payroll by adhering to wage cost guidelines and coordinating the store schedule.
  • Executes and oversees all in-store practices as directed by the Retail Office and direct management.
  • Oversees and ensures compliance in inventory management processes for accuracy and loss prevention.
  • Protects company assets including inventory and cash banks as well as ongoing facilities maintenance and basic store upkeep.
  • Understands, supports, and complies with all company policies and procedures. 

Store Standards and Visual Guidelines

  • Executes floor-set, promotional and visual merchandising directives.
  • Supervises the overall cleanliness and organization of the sales floor and backroom; utilizes company tools to ensure staff accountability.
  • Ensures store appearance and atmosphere supports and reinforces the brand image. 

Work Environment

  • Creates a working environment that encourages others to develop and excel.
  • Fosters a work climate that inspires mutual trust, integrity, respect, professionalism, and teamwork to maintain a collaborative, fun and inspiring work environment and achieve goals.
  • Flexes daily and weekly schedule to accommodate the needs of the business across locations as the MSM sees fit.

Miscellaneous

  • Participates in all conference calls, store and manager meetings and training sessions.
  • Adheres to all company guidelines of dependability, professionalism and conduct.
  • Handles other duties as assigned by the Retail Office.

QUALIFICATIONS:

Skills & Experience

  • High School graduate or equivalent.
  • Minimum of five years retail sales experience including opening/closing, scheduling and supervision.
  • Ability to work flexible schedule including nights, weekends and holidays.
  • Represents the fashion and style image of TR RETAIL, LLC.
  • Strong verbal and written communication skills.
  • Strong observation skills - identifying and assessing customer and employee behavior, reactions, floor awareness, etc.
  • Ability to foster teamwork and build relationships with both customers and team.
  • Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures.
  • Ability to exercise good judgment and decision-making skills.
  • Computer skills, including basic knowledge of online ordering, Microsoft Office and point of sale systems.

Mathematical Skills

  • High School math proficiency i.e. ability to add, subtract, complex multiplication, division, calculate percents for completion of ledgers, bank deposits and schedules.
  • Basic math skills for purchases, payment transactions and bank deposits.
  • Retail Math not required but a plus.

Physical Demands

  • Ability to stand for duration of scheduled shift.
  • Ability to stand, walk, bend, squat and or twist.
  • Ability to grasp, push, reach and manipulate objects with right/left hand(s).
  • Ability to bend at waist with some twisting.
  • Reaching above or below shoulder level.
  • Ability to use a ladder up to 10 feet.
  • Ability to lift or move 25lbs.

COMPENSATION: $65,000 - $80,000 annually, commensurate with experience, plus commission and bonus potential

Start Application

ASSISTANT STORE MANAGER - SHOPS AT KUKUIULA

The Assistant Store Manager (ASM) is responsible for supporting the Store Manager or Multi-Store Manager in driving profitable sales and providing an elevated and brand-right shopping experience. The ASM’s main responsibilities include driving initiatives in sales and customer experience, visual presentation, merchandising and operations. The ASM is also responsible for assisting in recruiting, training, team development and maintaining adequate store staffing.

CORE RESPONSIBILITIES:

Sales Leadership

·       Creates an elevated sales and customer service environment where customer engagement is the priority.

·       Assists management in achieving store and company sales targets as well as other key performance indicators.

·       Sets and evaluates daily, weekly, monthly, seasonal and annual objectives for the team in partnership with direct reports.

·       Reviews and delivers results in sales, brand experience and customer relationships.

·       Drives omni-channel selling behaviors by utilizing available tools and technology.

·       Builds a client book through establishing client relationships to drive additional sales and customer engagement.

·       Effectively utilizes marketing and promotional activities to engage customers and drive results.

Business Ownership

  • Forecasts sales trends and market activities and schedules adequate floor coverage for proper conversion.
  • Multi-tasks and prioritizes business needs.
  • Oversees inventory processes to ensure accuracy – including but not limited to in-store replenishment practices, receiving procedures, returns to vendor, processing damages and cycle counts.
  • Provides feedback on product selling and performance and uses reporting to make strategic merchandise moves to improve product selling.

Staffing and Associate Development

  • Fosters a positive work environment and encourages individuals who are passionate, forward thinkers who are not afraid to act as change agents.
  • Networks locally to recruit and hire top talent.
  • Follows company criteria for properly hiring, reviewing, coaching and developing staff.
  • Administers company HR programs including performance reviews, compensation, employment practices and employment records.
  • Ensures associates are trained and coached on trends, product knowledge, selling skills and customer service expectations to support the brand experience and requests additional training assistance as needed.
  • Participates in the facilitation of store meetings.

Operational Excellence

  • Effectively manages store payroll by adhering to wage cost guidelines and coordinating the store schedule.
  • Executes and oversees all in-store practices as directed by the Retail Office and direct management.
  • Oversees and ensures compliance in inventory management processes for accuracy and loss prevention.
  • Protects company assets including inventory and cash banks as well as facilities ongoing maintenance and basic store upkeep.
  • Understands, supports, and complies with all company policies and procedures. 

Store Standards and Visual Guidelines

  • Executes floor-set, promotional and visual merchandising directives.
  • Supervises the overall cleanliness and organization of the sales floor and backroom; utilizes company tools to ensure staff accountability.
  • Ensures store appearance and atmosphere supports and reinforces the brand image.

Work Environment

  • In partnership with the Store Manager, creates a working environment that encourages others to develop and excel.
  • Fosters a work climate that inspires mutual trust, integrity, respect, professionalism, and teamwork to maintain a collaborative, fun and inspiring work environment and achieve goals.

Miscellaneous

  • Handles other duties as assigned by the Store Manager, and the Retail Office.
  • Participates in all conference calls, store and manager meetings and training sessions.
  • Adheres to all company guidelines of dependability, professionalism and conduct.

QUALIFICATIONS:

Skills & Experience

  • High School graduate or equivalent.
  • Minimum of three years retail sales experience including opening/closing, scheduling and supervision.
  • Ability to work flexible schedule including nights, weekends and holidays.
  • Represents the fashion and style image of TR RETAIL, LLC.
  • Strong verbal and written communication skills.
  • Strong observation skills - identifying and assessing customer and employee behavior, reactions, floor awareness, etc.
  • Ability to foster teamwork and build relationships with both customers and team.
  • Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures.
  • Ability to exercise good judgment and decision-making skills.
  • Computer skills, including basic knowledge of online ordering, Microsoft Office and point of sale systems.

Mathematical Skills

  • High School math proficiency i.e. ability to add, subtract, complex multiplication, division, calculate percents for completion of ledgers, bank deposits and schedules.
  • Basic math skills for purchases, payment transactions and bank deposits.
  • Retail Math not required but a plus.

Physical Demands

  • Ability to stand for duration of scheduled shift.
  • Ability to stand, walk, bend, squat and or twist.
  • Ability to grasp, push, reach and manipulate objects with right/left hand(s).
  • Ability to bend at waist with some twisting.
  • Reaching above or below shoulder level.
  • Ability to use a ladder up to 10 feet.
  • Ability to lift or move 25lbs.

COMPENSATION: $40,000 - $50,000 annually, commensurate with experience, plus commission and bonus potential

Start Application

TRAFFIC MANAGER

Do you want to be a part of one of the world’s leading heritage resort and lifestyle apparel groups? Hale Tori is seeking a highly organized, detail-driven Traffic Coordinator to serve as the operational backbone of our in-house creative services team. This role functions like an internal agency traffic manager acting as the central liaison between Brand Marketing Leads and designers/creative producers; ensuring projects are scoped correctly, prioritized appropriately, delivered on time, and executed to brand standards.

Founded in 1956, Tori Richard is known for exceptionally crafted, art forward apparel defined by signature prints, lightweight technical fabrics, and a deep connection to Honolulu’s history of art, travel, leisure, and community. Kahala brings a timeless approach to aloha wear rooted in authenticity and tradition, while Birdwell represents the spirit of the ocean through durable, purpose built surfwear with a legacy that spans generations. Together, these brands share a commitment to quality, craftsmanship, and meaningful design.

The Traffic Coordinator reports to the Chief Brand & Marketing Officer of Hale Tori and serves the needs of the Marketing Leads for each brand within the group. This role is responsible for intake, scheduling, routing, workload balancing, vendor coordination, production logistics, and administrative oversight across creative and marketing initiatives.

Role: Traffic Manager

Brands: Tori Richard, Kahala, Birdwell

Reports to: Hale Tori CBMO

Location: In office Honolulu or San Clemente

 

Core Responsibilities

Creative Intake & Prioritization

  • Own the centralized intake process for all creative requests across Tori Richard, Kahala, and Birdwell.
  • Ensure briefs are complete, objectives are clear, and deliverables/specs are defined before work begins.
  •  Prioritize and reprioritize projects based on business impact, deadlines, and team capacity.
  • Clearly communicate tradeoffs and timeline shifts to stakeholders.

Traffic Management & Resource Allocation

  • Build and maintain project timelines, milestones, and approval paths.
  •  Assign work based on capacity, skillset, and deadlines.
  • Lead recurring traffic meetings and maintain visibility into status, bottlenecks, and upcoming deadlines.
  •  Balance workloads to protect quality and prevent burnout.

Deliverable Quality & Routing

  • Manage version control, routing, and stakeholder approvals.
  • Ensure files meet channel specifications (digital, email, paid media, retail signage, print, etc.).
  • Oversee quality assurance before final release or vendor handoff.

Production & Photoshoot Coordination

  • Support end-to-end production logistics including shot lists, timelines, call sheets, vendor coordination, and asset delivery.
  • Coordinate location permissions and permitting when required.
  • Ensure post-production assets are properly archived and distributed.

Vendor Sourcing & Administrative Oversight

  • Source and coordinate external vendors (photographers, stylists, retouchers, printers, freelancers).
  • Obtain quotes, track budgets vs. estimates, and coordinate invoicing in partnership with Finance.
  • Maintain a vetted vendor roster and performance history.

Cross-Functional Collaboration

  • Partner closely with:
  • Brand Marketing Leads
  • Creative and Design teams
  •  Ecommerce teams
  • Planning & Merchandising
  • Retail and Operations teams
  • Ensure creative deliverables align with product launches, inventory flow, retail initiatives, and digital merchandising calendars.

Reporting & Process Improvement

  • Track project volume, turnaround times, utilization, and on-time delivery metrics.
  • Continuously improve workflow systems, templates, processes, and reporting structures.
  • Implement scalable processes that support growth across all Hale Tori brands.

Required Qualifications

Experience

  • 2-4+ years in creative traffic coordination, project coordination, creative operations, or agency/in-house project management.
  • Experience working directly with designers and creative teams in a fast-paced environment.
  • Experience collaborating cross-functionally with Ecommerce, Planning, and Merchandising teams.
  • Experience coordinating vendors and managing creative production workflows.

Technical Skills

  •  Strong proficiency in project management software (Trello preferred).
  •  Working knowledge of Adobe Creative Suite (understanding file types, formats, and production workflows).
  •  Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
  • Ability to build dashboards and manage timelines with clarity and precision.

Soft Skills & Leadership Attributes

  • Demonstrated ability to work effectively with creative professionals - understanding both creative process and business realities.
  • Highly organized with exceptional attention to detail.
  • Calm under pressure and adaptable in shifting priority environments.
  •  Strong written and verbal communication skills.
  • Diplomatic but firm - able to push back constructively when timelines or scope are unrealistic.
  • Collaborative mindset with the ability to unify multiple brands under shared processes.

What Success Looks Like

  • A trusted intake and prioritization system that Marketing Leads rely on.
  • Clear visibility into workload and deadlines across the creative team.
  • Improved on-time delivery and reduced last-minute fire drills.
  • Strong alignment between marketing calendars, ecommerce launches, and merchandising timelines.

Salary

$60,000 - $90,000 commensurate with experience

Start Application

HEAD OF MARKETING

Hale Tori, the parent company of Birdwell Beach Britches, Tori Richard, and Kahala, is seeking a visionary Head of Marketing to lead and elevate the marketing strategy across all three brands. Combined, the brands are leaders in their space with 225 years of heritage. 

This executive role will collaborate with both the brands and the Chief Brand Officer to drive creative consistency, oversee external agency relationships, drive customer engagement in all channels, and introduce a paid influencer program. The position will supervise a Marketing Coordinator/Manager for each brand, responsible for tactical execution, including social media posting, project coordination, and calendar management. 

Role: Head of Marketing 

Brands: Tori Richard, Kahala, Birdwell 

Reports to: Hale Tori CBMO 

Location: In office Honolulu or San Clemente 

Core Responsibilities 

Strategic Leadership and Brand Oversight 

  • Develop and implement unified marketing strategies across Birdwell, Tori Richard, and Kahala. 
  • Ensure brand consistency in messaging, creative direction, and customer experience across all 
  • channels. 
  • Lead cross-brand initiatives to raise the level of marketing execution and organizational alignment. 
  • Team Management 
  • Supervise and mentor the Marketing Coordinator, delegating executional tasks such as social media content creation and posting, marketing calendar planning and management, and coordination of photoshoots, events, and collaborations. 

Digital Marketing and Paid Media 

  • Oversee paid media strategy and execution across all three brands. 
  • Manage relationships with external paid media agencies, including aligning agency efforts with brand goals and KPIs, reviewing and approving campaign strategies and creative assets, conducting regular performance reviews and optimization sessions, and ensuring cross-brand consistency and efficiency in media spend. 
  • Guide digital optimization efforts using tools such as Klayvio, Yotpo, Data Feed Watch, Impact, and Triple Whale. 

Influencer and Ambassador Strategy 

  • Design and launch a comprehensive paid influencer program to expand brand reach and 
  • engagement. 
  • Oversee ambassador and influencer partnerships, including seeding, contracts, and 
  • performance tracking. 
  • Collaborate with influencer marketing agencies or platforms to identify and manage influencer relationships across relevant demographics. 
  • Public Relations & External Communications 
  • Lead PR strategy and manage agency relationships to amplify brand visibility. 
  • Collaborate with PR agencies to develop and execute media outreach plans, coordinate press releases, media events, and brand storytelling, and monitor media coverage and report on PR performance. 

Cross Functional Collaboration 

  • Partner with Sales, E-commerce, and Creative teams to ensure integrated marketing efforts. 
  • Support product launches, seasonal campaigns, and collaborative projects. 
  • Act as a key liaison between internal teams and external partners to ensure seamless execution. 

Required Qualifications 

Experience 

  • 8+ years of progressive experience in marketing, with at least 3 years in a senior leadership role. 
  • Proven success managing multi-brand portfolios and external agencies. 
  • Strong strategic thinking and creative direction skills. 
  • Experience with paid media, influencer marketing, and digital optimization tools. 
  • Excellent leadership, communication, and project management abilities. 

Preferred Experience 

  • Fashion, lifestyle, or consumer goods industry background. 
  • Familiarity with platforms such as Instagram, TikTok, YouTube, Pinterest, and Reddit. 
  • Experience with marketing technology stacks (e.g., Klayvio, Yotpo, Triple Whale). 
Start Application

MEN'S PRODUCT DEVELOPMENT ASSISTANT

This entry level position is part of the in-house merchandising team, responsible for supporting and assisting the Men’s Product Development team with the product life cycle. This position reports directly to Men’s Product Development Assistant Manager and assists in all administrative production duties and related tasks as required. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Development Stage: 

  • Matching pantone standards to colorway CADs. 

  • Prepare and dispatch packages to the vendor, including art and colorway CADs with Pantone references and strike-off comments/approvals. 

  • Prepare art folders and track comments through strike-off stage for final approval.  

  • Scan approved strike-offs and upload the images to the PLM program Also create and update digital files with all fabric scans on the server. 

  • Create and maintain local production fabric order chart.  

  • Assist in maintaining local and offshore production sample charts for the Sample Coordinator, and master line chart for each season.  

  • Keep NuOrder up to date by uploading swatch images, CADs, and product images as they become available. Additionally, ensure that products are added to the season line sheets according to their delivery schedules. Assist with editing NuOrder swatch files as needed, using Adobe Photoshop. 

  • Create CADs using Adobe Photoshop and Adobe Illustrator to be used in PLM and linesheets. 

  • Print pre-liminary, semi-final, final linesheets for sales reps, tradeshow, and staff distribution. 

  • Assist Sample Coordinator with preparing swatches and CADs for tradeshows as needed. 

Salesman Sample Stage: 

  • Create and update master sample status charts to track the estimated in-house dates of air sample yardage and completion dates of salesman samples. 

  • Attend fittings with merch and tech team, partnering with Men’s Product Development Assistant Manager to keep organized notes for tech packs. 

Production Stage: 

  • Create UPC file for the vendor using Microsoft Excel. 

  • Cross check all label layouts and trim cards against BOM in PLM for final approval. 

  • Spec TOP samples and cross check production tech packs for final approval.   

 

Other Duties: 

  • Log all incoming shipments information in the freight list file.  

  • Refer and update the bulk tracking charts with notes and approvals through production stage, keeping approvals on track, and following up when needed.  

  • Organize and track all TOP samples that need to be returned to stock after bulk shipments arrive. 

  • Maintain keep swatch library. 

  • Assist in filing as needed.  

MINIMUM QUALIFICATIONS 

  • High School diploma and associate's degree; Fashion Merchandising emphasis is preferred, but not required. 

  • Basic knowledge of Adobe Illustrator, Adobe Photoshop, Microsoft Office, and Product Life Management program. 

  • Basic knowledge of garment construction, fabrication, and grading  

  • Demonstrates strong work ethic with the ability to communicate effectively. 

  • Must value teamwork and collaboration, demonstrating learning agility and willingness to learn. 

  • Displays strong organizational skills, attention to detail, high accuracy, and flexibility. 

  • Must be a self-starter that takes initiative and be able to work independently. 

COMPENSATION: $18 per hour 

PHYSICAL DEMANDS 

  • Ability to sit for extended periods of time 

  • Ability to stand, walk, climb, bend, kneel, squat, stoop and or twist 

  • Ability to grasp, push, pull, reach and manipulate objects with right/left hand(s). 

  • Ability to turn, bend with some twisting 

  • Ability to stare at the computer monitor for extended periods of time 

Start Application

DRIVER

The Driver is responsible for performing a variety of duties involved in daily pick-ups, deliveries, and maintenance and upkeep of company vehicles.  When not performing driving duties, the Driver is responsible for performing duties as assigned in the warehouse by the Shipping Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Safely and efficiently operate all company vehicles.
  • Pick up, deliver, load, and unload goods to local vendors and retail stores using company vehicles.
  • Obey traffic laws and follow established traffic and transportation procedures.
  • Ensure loads to be picked up and delivered are correct by performing unit counts prior to, or during loading/unloading procedures.
  • Perform daily pre-trip safety inspections on the interior and exterior of company vehicle.
  • Ensure vehicles are refueled at the end of each day.
  • Ensure items arrive safely and without damage.
  • Ensure presence and functionality of all driver and safety equipment in the vehicle.
  • Maintain a monthly mileage, gas, and safety log.
  • Maintain cleanliness of vehicles, storage area, and loading docks.
  • Secure vehicles and ensure cell phones are being charged nightly.
  • Maintain retail store supplies and fulfill supply orders as needed.
  • Perform retail store transfers.
  • Pick-up and drop off garments to and from local sewing contractors.
  • Pick-up garment and/or supply shipments as needed.
  • Assist with end-of-day replacement and inventory of light bulbs.

Other duties as assigned can include:

    • Assist with receiving and unloading of merchandise.
    • Order preparation duties such as steaming, tagging, folding, and or packing garments.
    • Organizing and maintaining parts of the warehouse and/or company property.
    • Maintain effective and timely communication with the Shipping Manager, as well as other related departments.
    • Ensure goods are always protected and kept clean and dry.
    • Maintain organization and cleanliness of warehouse.
    • Ensure items are immediately returned to appropriate areas.
    • Proactively assist with various warehouse duties.
    • Proactively assist and perform other various warehouse duties as needed by the Shipping Manager.

MINIMUM QUALIFICATIONS

·       High school diploma or equivalent.

·       Previous warehouse experience.

  • A valid driver’s license with a clean driver's abstract and driver history record required.
  • Ability to provide company’s standard of customer service with both customers and other vendors.
  • This position is subject to FMCSA medical examination requirements.
  • Reliable, dependable, responsible, and trustworthy.
  • Possesses a great work ethic and a "can do" attitude.
  • Ability to multitask, time manage, and prioritize workloads.
  • Demonstrate the ability to work as a team.
  • Ability to work overtime as needed.

PHYSCIAL DEMANDS

·       Ability to obtain a clear medical examination certificate.

·       Ability to sit for extended periods of time.

·       Ability to stand, walk, bend, kneel, squat, stoop, turn and or twist.

·       Ability to grasp, squeeze, push, pull, reach, and manipulate objects with right/left hand(s).

·       Ability to lift and carry 60+ lbs.

COMPENSATION: $20-$22 hourly, commensurate with experience.

Start Application

ASSISTANT STORE MANAGER - ALA MOANA CENTER

The Assistant Store Manager (ASM) is responsible for supporting the Store Manager or Multi-Store Manager in driving profitable sales and providing an elevated and brand-right shopping experience. The ASM’s main responsibilities include driving initiatives in sales and customer experience, visual presentation, merchandising and operations. The ASM is also responsible for assisting in recruiting, training, team development and maintaining adequate store staffing.

CORE RESPONSIBILITIES:

 

Sales Leadership

· Creates an elevated sales and customer service environment where customer engagement is the priority.

· Assists management in achieving store and company sales targets as well as other key performance indicators.

· Sets and evaluates daily, weekly, monthly, seasonal and annual objectives for the team in partnership with direct reports.

· Reviews and delivers results in sales, brand experience and customer relationships.

· Drives omni-channel selling behaviors by utilizing available tools and technology.

· Builds a client book through establishing client relationships to drive additional sales and customer engagement.

· Effectively utilizes marketing and promotional activities to engage customers and drive results.

 

Business Ownership

· Forecasts sales trends and market activities and schedules adequate floor coverage for proper conversion.

· Multi-tasks and prioritizes business needs.

· Oversees inventory processes to ensure accuracy – including but not limited to in-store replenishment practices, receiving procedures, returns to vendor, processing damages and cycle counts.

· Provides feedback on product selling and performance and uses reporting to make strategic merchandise moves to improve product selling.

 

Staffing and Associate Development

· Fosters a positive work environment and encourages individuals who are passionate, forward thinkers who are not afraid to act as change agents.

· Networks locally to recruit and hire top talent.

· Follows company criteria for properly hiring, reviewing, coaching and developing staff.

· Administers company HR programs including performance reviews, compensation, employment practices and employment records.

· Ensures associates are trained and coached on trends, product knowledge, selling skills and customer service expectations to support the brand experience and requests additional training assistance as needed.

· Participates in the facilitation of store meetings.

 

Operational Excellence

· Effectively manages store payroll by adhering to wage cost guidelines and coordinating the store schedule.

· Executes and oversees all in-store practices as directed by the Retail Office and direct management.

· Oversees and ensures compliance in inventory management processes for accuracy and loss prevention.

· Protects company assets including inventory and cash banks as well as facilities ongoing maintenance and basic store upkeep.

· Understands, supports, and complies with all company policies and procedures.

 

Store Standards and Visual Guidelines

· Executes floor-set, promotional and visual merchandising directives.

· Supervises the overall cleanliness and organization of the sales floor and backroom; utilizes company tools to ensure staff accountability.

· Ensures store appearance and atmosphere supports and reinforces the brand image.

 

Work Environment

· In partnership with the Store Manager, creates a working environment that encourages others to develop and excel.

· Fosters a work climate that inspires mutual trust, integrity, respect, professionalism, and teamwork to maintain a collaborative, fun and inspiring work environment and achieve goals.

 

Miscellaneous

· Handles other duties as assigned by the Store Manager, and the Retail Office.

· Participates in all conference calls, store and manager meetings and training sessions.

· Adheres to all company guidelines of dependability, professionalism and conduct.

 

QUALIFICATIONS:

 

Skills & Experience

· High School graduate or equivalent.

· Minimum of three years retail sales experience including opening/closing, scheduling and supervision.

· Ability to work flexible schedule including nights, weekends and holidays.

· Represents the fashion and style image of TR RETAIL, LLC.

· Strong verbal and written communication skills.

· Strong observation skills - identifying and assessing customer and employee behavior, reactions, floor awareness, etc.

· Ability to foster teamwork and build relationships with both customers and team.

· Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures.

· Ability to exercise good judgment and decision-making skills.

· Computer skills, including basic knowledge of online ordering, Microsoft Office and point of sale systems.

 

Mathematical Skills

· High School math proficiency i.e. ability to add, subtract, complex multiplication, division, calculate percents for completion of ledgers, bank deposits and schedules.

· Basic math skills for purchases, payment transactions and bank deposits.

· Retail Math not required but a plus.

 

Physical Demands

· Ability to stand for duration of scheduled shift.

· Ability to stand, walk, bend, squat and or twist.

· Ability to grasp, push, reach and manipulate objects with right/left hand(s).

· Ability to bend at waist with some twisting.

· Reaching above or below shoulder level.

· Ability to use a ladder up to 10 feet.

· Ability to lift or move 25lbs.

 

COMPENSATION: $40,000 - $50,000 annually, commensurate with experience, plus commission and bonus potential

Start Application

BUILDING CUSTODIAN

The Building Custodian is responsible for maintaining the business grounds in a clean and orderly condition by performing duties such as washing walls and glass, removing trash and debris, cleaning floors, and notifying management of need for repairs in a timely fashion.  This person must be able to follow directions as well as be proactive in completing duties. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  • Clean building floors by sweeping, mopping, scrubbing, or vacuuming. 
  • Gather and empty trash daily from all receptacles into outside dumpster. 
  • Service, clean, and supply restrooms 
  • Clean and polish furniture, fixtures, walls, machines, and equipment. 
  • Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees.  
  • Proactively request for supplies or equipment needed for cleaning and maintenance duties. 
  • Trim shrubbery using hand trimmers and clear debris from grounds. 
  • Set up, arrange, or remove decorations, tables, chairs, etc. to prepare facilities for events, such as banquets or meetings. 
  • Conduct small repairs and maintenance work around the facility as directed by the VP of Operations. 
  • Support Shipping Department with folding, bagging, tagging, etc. when needed. 
  • Assist other departments as needed. 

QUALIFICATIONS 

  • Must be able to perform physical activities that require considerable use of arms and legs and moving of the whole body, such as climbing, lifting, balancing, walking, stooping, reaching overhead, and handling of materials. 
  • Ability to work independently and proactively 
  • Ability to lift and pull/push up to 25lbs 
  • Must be able to effectively multi-task and manage time.   
  • Must have a pleasant and professional demeanor. 
  • Ability to follow directions given verbally and in writing. 

PHYSCIAL DEMANDS 

  • Ability to stand for extended periods of time 
  • Ability to stand, walk, bend, kneel, squat, stoop and or twist 
  • Ability to grasp, squeeze, push, pull, reach and manipulate objects with right/left hand(s). 
  • Ability to turn, bend with some twisting 

COMPENSATION: $20 - $22 per hour, commensurate with experience 

 

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SHIPPING CLERK

The Shipping Clerk/Backup Driver is responsible for accurately and efficiently completing daily warehouse operations and preparation of local and off-island orders, such as pulling and packing orders, tagging garments, receiving merchandise and materials, etc. Additionally, the Shipping Clerk/Backup Driver performs various other warehouse duties as assigned by the shipping manager including but not limited to, operating company vehicles to conduct product deliveries and pickups. This position must have and maintain a valid driver’s license and clean driving abstract.

POSITION TITLE: Shipping Clerk/Backup Driver

EXEMPTION: Non-exempt, hourly

DEPARTMENT:  Shipping Department

REPORTS TO:  Shipping Manager / Shipping Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Receiving duties
    • Accurately check-in all merchandise and material entering the warehouse according to cutsheets and/or packing lists.
    • Efficiently and safely stage all received merchandise in appropriate areas.
  • Pulling duties
    • Accurately pull garments from the warehouses to fulfill pick ticket orders.
    • Ensure items are properly labeled and tagged according to customer request standards, prior to packing.
    • Ensure items are immediately returned to appropriate areas.
  • Order Preparation duties
    • Steaming, tagging, folding, and/or bagging garments.
    • Effectively quality check garments before prepping for shipment.
    • Accurately perform any necessary additional steps required by customers as needed (i.e. any additional stickering or labeling).
    • Ensure items are immediately returned to appropriate areas.
  • Packing duties
    • Efficiently scan and pack all orders accurately while meeting and maintaining changing deadlines.
    • Neatly pack bagged garments for shipping according to standards.
    • Accurately input order information to computer and print shipping labels.
    • Weigh and attach appropriate postage to all outgoing orders.
    • Receive all incoming mail (UPS, FedEx, USPS, etc.)
  • Other duties
    • Maintain effective and timely communication with the Shipping Manager regarding problems with orders, missing goods, excess goods, damaged goods, pending shipments, etc.
    • Ensure goods are always protected and kept clean and dry.
    • Maintain organization and cleanliness of warehouse, specifically assigned sections.
    • Assist other team members with their workloads as needed.
    • Assist in the completion and maintenance of physical inventory.
    • Proactively assist and perform other various warehouse duties as needed by the Shipping Manager.
    • Operate company vehicles to conduct product deliveries and pickups as needed by the Shipping Manager.

MINIMUM QUALIFICATIONS

·       High school diploma or equivalent.

·       Valid driver’s license.

·       Clean driving abstract.

·       Previous warehouse experience a plus.

·       Demonstrates the ability to be efficient, accurate, and detail oriented.

  • Reliable, punctual, responsible, and trustworthy.
  • Possesses a great work ethic and a "can do" attitude.

·       Ability to effectively prioritize, multi-task, and manage time.

  • Ability to demonstrate composure under pressure.
  • Demonstrate a strong ability to work as a team.
  • Ability to work overtime as needed.

PHYSICAL DEMANDS

· Ability to stand for extended periods of time.

· Ability to stand, walk, bend, kneel, squat, stoop, turn and/or twist.

· Ability to grasp, squeeze, push, pull, reach, and manipulate objects with right/left hand(s).

· Ability to lift and carry 40+ lbs

COMPENSATION: $17 per hour

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SALES ASSOCIATE

The Sales Associate provides an exceptional shopping experience and help to manage the store in accordance with the company visual and operational standards. Sales Associates are responsible for meeting established goals set forth by store management and for establishing and maintaining client relationships. Sales Associates also assume opening and closing responsibilities. 

Full-Time and Part-Time positions may be available. All locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Sales Leadership 

  • Strives for sales excellence and results; ensures selling standards are met 
  • Works with customers and employs excellent sales and customer service skills 
  • Meets or exceeds personal and store sales targets 
  • Builds a client book through establishing client relationships to drive additional sales and customer engagement. 
  • Effectively utilizes marketing and promotional activities to engage customers and drive results. 

Store Standards and Visual Guidelines 

  • Executes floor-set, promotional and visual merchandising directives. 
  • Actively helps to ensure the overall cleanliness and organization of the sales floor and backroom. 
  • Ensures store appearance and atmosphere supports and reinforces the brand image. 

Operational Excellence 

  • Supports the management team in controlling company assets i.e. key control, company standards of conduct, loss prevention and inventory management  
  • Strives for 100% accuracy and compliance in: cash, inventory, fixtures and property management 
  • Assists in the daily operational duties of opening/closing of the store 
  • Adheres to company guidelines of dependability, including attendance requirements, professionalism and conduct 

Store Standards 

  • Assists in the execution of floor-set, promotional, and visual merchandising directives 
  • Works as a member of the team to ensure all store standards are met 
  • Understands, supports and complies with all company policies and procedures 
  • Assists in maintaining a work climate that is respectful, professional and team oriented  
  • Attends and participates in store meetings 
  • Contributes to the overall safety, cleanliness and organization of the sales floor and backroom 

Work Environment 

  • Actively participates in creating a quality working environment that will encourage others to develop and excel 
  • Fosters a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals 
  • Helps to foster a collaborative, fun and inspiring environment 

QUALIFICATIONS: 

  • High School graduate or equivalent  
  • One to two years retail experience 
  • Ability to work a flexible schedule including nights, weekends and holidays 
  • Represents the fashion and style image of TR RETAIL, LLC 
  • Strong verbal and written communication skills 
  • Strong observation skills - identifying and assessing customer behavior, reactions, floor awareness, etc. 
  • Ability to retain and utilize data, i.e., names, merchandise, information, policies and procedures  
  • Ability to multi-task and meet deadlines in a fast-paced environment 
  • Ability to exercise good judgment and decision-making skills 
  • Rudimentary computer skills, including basic knowledge of Microsoft Office and experience with point-of-sale systems 

Mathematical Skills: 

  • Basic math skills for purchases, payment transactions and bank deposits 

Physical Demands: 

  • Ability to standing for 8+ hours or duration of scheduled shift 
  • Ability to standing, walking, bending, squatting and or twisting 
  • Ability to grasp, push, reach and manipulate objects with right/left hand(s). 
  • Ability to bend at waist with some twisting  
  • Reaching above or below shoulder level 
  • Ability to occasionally climb ladders to store, receive and/or place materials and/or merchandise 

COMPENSATION: Ability to earn $16 - $20 per hour, plus commission and bonus potential 

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