Exemption: Exempt, Salaried
Shift: 40+ hours per week as business dictates
Reports to: Senior Manager Retail Operations

CORE RESPONSIBILITIES:

Sales Leadership
•    Creates an elevated sales and customer service environment where customer engagement is the priority.
•    Drives performance in achieving store and company sales targets as well as other key performance indicators.
•    Sets and evaluates daily, weekly, monthly, seasonal and annual objectives for the team in partnership with the Retail Office.
•    Reviews and delivers results in sales, brand experience and customer relationships.
•    Executes omni-channel selling behaviors by utilizing available tools and technology.
•    Builds a client book through establishing client relationships to drive additional sales and customer engagement.
•    Effectively utilizes marketing and promotional activities to engage customers and drive results.

Business Ownership

•    Forecasts sales trends and market activities and schedules adequate floor coverage for proper conversion.
•    Builds strategies to meet or exceed business expectations to move the needle forward by consistently meeting commitments and re-aligning to evolving ambitions. 
•    Multi-tasks and prioritizes business needs.
•    Oversees inventory processes to ensure accuracy – including but not limited to in-store replenishment practices, receiving procedures, returns to vendor, processing damages and cycle counts.
•    Provides feedback on product selling and performance and utilizes reporting to make strategic merchandise moves to improve product selling.

Staffing and Associate Development

•    Fosters a positive work environment and encourages individuals who are passionate, forward thinkers who are not afraid to act as change agents.
•    Networks locally to recruit and hire top talent.
•    Follows company criteria for properly hiring, reviewing, coaching and developing staff.
•    Administers company HR programs including performance reviews, compensation adjustments, employment practices and employment records.
•    Ensures associates are trained and coached on trends, product knowledge, selling skills and customer service expectations to support the brand experience and requests additional training assistance as needed.
•    Evaluates team performance and provides ongoing feedback fostering transparency and ongoing interaction with all team members.  
•    Participates in the facilitation of store meetings.

Operational Excellence

•    Effectively manages store payroll by adhering to wage cost guidelines and coordinating the store schedule.
•    Executes and oversees all in-store practices as directed by the Retail Office and direct management.
•    Oversees and ensures compliance in inventory management processes for accuracy and loss prevention.
•    Protects company assets including inventory and cash banks as well as ongoing facilities maintenance and basic store upkeep.
•    Understands, supports, and complies with all company policies and procedures.

Store Standards and Visual Guidelines
•    Executes floor-set, promotional and visual merchandising directives.
•    Supervises the overall cleanliness and organization of the sales floor and backroom; utilizes company tools to ensure staff accountability.
•    Ensures store appearance and atmosphere supports and reinforces the brand image.

Work Environment

•    Creates a working environment that encourages others to develop and excel.
•    Fosters a work climate that inspires mutual trust, integrity, respect, professionalism, and teamwork to maintain a collaborative, fun and inspiring work environment and achieve goals.
•    Flexes daily and weekly schedule to accommodate the needs of the business across locations as the MSM sees fit.

Miscellaneous
•    Participates in all conference calls, store and manager meetings and training sessions.
•    Adheres to all company guidelines of dependability, professionalism and conduct.
•    Handles other duties as assigned by the Retail Office.

QUALIFICATIONS:

Skills & Experience

•    High School graduate or equivalent.
•    Minimum of five years retail sales experience including opening/closing, scheduling and supervision.
•    Ability to work flexible schedule including nights, weekends and holidays.
•    Represents the fashion and style image of TR RETAIL, LLC.
•    Strong verbal and written communication skills.
•    Strong observation skills - identifying and assessing customer and employee behavior, reactions, floor awareness, etc.
•    Ability to foster teamwork and build relationships with both customers and team.
•    Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures.
•    Ability to exercise good judgment and decision-making skills.
•    Computer skills, including basic knowledge of online ordering, Microsoft Office and point of sale systems.

Mathematical Skills

•    High School math proficiency i.e. ability to add, subtract, complex multiplication, division, calculate percents for completion of ledgers, bank deposits and schedules.
•    Basic math skills for purchases, payment transactions and bank deposits.
•    Retail Math not required but a plus.

Physical Demands
•    Ability to stand for duration of scheduled shift.
•    Ability to stand, walk, bend, squat and or twist.
•    Ability to grasp, push, reach and manipulate objects with right/left hand(s).
•    Ability to bend at waist with some twisting.
•    Reaching above or below shoulder level.
•    Ability to use a ladder up to 10 feet.
•    Ability to lift or move 25lbs.

COMPENSATION: $60,000 - $70,000 annually, commensurate with experience, plus commission and bonus potential

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Digital Production 

• Produce and build email marketing campaigns, including layout, asset preparation, and final production.  
• Create ads for paid and organic social channels using campaign assets. Adapt ad creative into multiple sizes and formats while following digital best practices and platform standards. 
• Create digital assets for ecommerce such as banners, landing pages, and product pages. 
• Adapt creative assets for multiple formats, platforms, and devices. 
• Edit, trim, resize, and optimize existing video content for use across paid ads, organic social, and other digital marketing channels. 

Photo & Asset Management 

• Perform photo retouching, resizing, and optimization for digital use while maintaining a well-organized photo asset library. 
• Organize, manage, and maintain digital asset libraries, including file naming conventions and  
  version control. 

Brand Systems & Consistency 

• Closely follow brand and style guides to ensure consistency across all digital touchpoints. 
• Create, document, and maintain style guides as the brand evolves. 

Quality Control  

• Collaborate with key leadership, associate art director, designers, marketers, project managers, and cross-functional partners to ensure timely and accurate delivery of assets.  
• Maintain a high standard of accuracy, quality control, and attention to detail across all production work. 

QUALIFICATIONS 

Experience 

• Bachelor’s degree in Graphic Design, Visual Communication Design, Production Design, 
  or equivalent professional experience. 
• 2+ years of professional experience in digital production design or graphic design.  

Technical Skills 

• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Lightroom, After Effects),  
  with strong Photoshop skills.  
• Strong visual design language, typography, and layout skills.  
• Proven experience working within and enforcing brand systems and style guides. 
• Expert in digital media; knowledge of print media is a plus. 
• Familiarity with digital performance considerations, including responsiveness, file optimization,  
  and accessibility. 
• Working knowledge of simple HTML, CSS, and front-end web design. 

Soft Skills 

• Exceptional attention to detail and organizational skills. 
• Strong written and verbal communication skills, with the ability to QA copy within designs before 
  final production.  
• Highly organized with strong asset management, version control, and workflow best practices.  
• Production-focused mindset that values precision, consistency, and craftsmanship. 
• Ability to collaborate effectively with cross-functional teams in a fast-paced environment. 

Nice To Have 

• Experience with lifestyle, apparel, sports, or heritage brands.  
• Experience working with email marketing platforms, including Klaviyo, and web platforms such as Shopify. 
• Experience with printed media such as catalogs and mailers, and familiarity with the print production process. 

COMPENSATION: $45,000 - $50,000 annually, commensurate with experience 

Role: Traffic Coordinator

Brands: Tori Richard, Kahala, Birdwell

Reports to: Hale Tori CBMO

Location: In office Honolulu or San Clemente

Core Responsibilities

Creative Intake & Prioritization

• Own the centralized intake process for all creative requests across Tori Richard, Kahala, and Birdwell.
• Ensure briefs are complete, objectives are clear, and deliverables/specs are defined before work begins.
•  Prioritize and reprioritize projects based on business impact, deadlines, and team capacity.
• Clearly communicate tradeoffs and timeline shifts to stakeholders.

Traffic Management & Resource Allocation

• Build and maintain project timelines, milestones, and approval paths.
•  Assign work based on capacity, skillset, and deadlines.
• Lead recurring traffic meetings and maintain visibility into status, bottlenecks, and upcoming deadlines.
•  Balance workloads to protect quality and prevent burnout.

Deliverable Quality & Routing

• Manage version control, routing, and stakeholder approvals.
• Ensure files meet channel specifications (digital, email, paid media, retail signage, print, etc.).
• Oversee quality assurance before final release or vendor handoff.

Production & Photoshoot Coordination

• Support end-to-end production logistics including shot lists, timelines, call sheets, vendor coordination, and asset delivery.
• Coordinate location permissions and permitting when required.
• Ensure post-production assets are properly archived and distributed.

Vendor Sourcing & Administrative Oversight

• Source and coordinate external vendors (photographers, stylists, retouchers, printers, freelancers).
• Obtain quotes, track budgets vs. estimates, and coordinate invoicing in partnership with Finance.
• Maintain a vetted vendor roster and performance history.

Cross-Functional Collaboration

• Partner closely with:
• Brand Marketing Leads
• Creative and Design teams
•  Ecommerce teams
• Planning & Merchandising
• Retail and Operations teams
• Ensure creative deliverables align with product launches, inventory flow, retail initiatives, and digital merchandising calendars.

Reporting & Process Improvement

• Track project volume, turnaround times, utilization, and on-time delivery metrics.
• Continuously improve workflow systems, templates, processes, and reporting structures.
• Implement scalable processes that support growth across all Hale Tori brands.

Required Qualifications

Experience

• 2-4+ years in creative traffic coordination, project coordination, creative operations, or agency/in-house project management.
• Experience working directly with designers and creative teams in a fast-paced environment.
• Experience collaborating cross-functionally with Ecommerce, Planning, and Merchandising teams.
• Experience coordinating vendors and managing creative production workflows.

Technical Skills

•  Strong proficiency in project management software (Trello preferred).
•  Working knowledge of Adobe Creative Suite (understanding file types, formats, and production workflows).
•  Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Ability to build dashboards and manage timelines with clarity and precision.

Soft Skills & Leadership Attributes

• Demonstrated ability to work effectively with creative professionals - understanding both creative process and business realities.
• Highly organized with exceptional attention to detail.
• Calm under pressure and adaptable in shifting priority environments.
•  Strong written and verbal communication skills.
• Diplomatic but firm - able to push back constructively when timelines or scope are unrealistic.
• Collaborative mindset with the ability to unify multiple brands under shared processes.

What Success Looks Like

• A trusted intake and prioritization system that Marketing Leads rely on.
• Clear visibility into workload and deadlines across the creative team.
• Improved on-time delivery and reduced last-minute fire drills.
• Strong alignment between marketing calendars, ecommerce launches, and merchandising timelines.

Salary

$45,000 - $55,000 commensurate with experience

Marketing Manager

Location: Honolulu, Hawaii (On-site)

Reporting to: Chief Brand & Marketing Officer

Primary Responsibilities

• Own and manage Tori Richard’s content calendar across digital platforms, including email, social, and website
• Write, edit, and maintain Ecommerce content including product descriptions, features/benefits, and imagery
• Strategize and execute email and SMS marketing campaigns in line with brand strategy and product drops
• Publish, promote, and engage across all social media platforms; track KPIs and advise on ROI. Write compelling social copy and engage with community through comments and DMs
• Manage relationship with Paid Media Agencies, overseeing performance, creative alignment, and budget
• Collaborate with affiliate marketing lead in-house to identify and activate influencers and brand advocates to drive awareness and traffic
• Style and produce photoshoots for both lifestyle and product photography
• Oversee creation of sales and marketing tools including line sheets, direct mail catalogs and seasonal presentations through close collaboration with design teams
• Collaborate cross-functionally with Sales and Product Development to ensure messaging alignment
• Participate in annual budgeting and forecasting, ensuring that work is done both on time and on budget
• Support seasonal campaigns, brand partnerships, and go-to-market strategies

Qualifications

• Bachelor’s degree in Marketing, Communications, or related field
• 5+ years of marketing experience, preferably in sports, fashion, or lifestyle apparel categories
• Highly sophisticated style I.Q., able to identify market leading content and design and able to build briefs to communicate best practice intent
• Demonstrated strength in campaign development, social media strategy, and brand storytelling
• Proficient in Adobe Creative Suite, Meta Business Manager, Google Analytics, and relevant CMS tools
• Experience managing external creative and media agency partners and contractors
• Creative eye for content and experience with photography or styling is a plus
• Strong writing and communication skills
• Ability to thrive in a fast-paced, entrepreneurial environment
• Able to report for work during office hours five days a week in Honolulu, Hawaii.

Salary:

$75,000-$90,000 commensurate with experience

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Clean building floors by sweeping, mopping, scrubbing, or vacuuming. 
• Gather and empty trash daily from all receptacles into outside dumpster. 
• Service, clean, and supply restrooms 
• Clean and polish furniture, fixtures, walls, machines, and equipment. 
• Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees.  
• Proactively request for supplies or equipment needed for cleaning and maintenance duties. 
• Trim shrubbery using hand trimmers and clear debris from grounds. 
• Set up, arrange, or remove decorations, tables, chairs, etc. to prepare facilities for events, such as banquets or meetings. 
• Conduct small repairs and maintenance work around the facility as directed by the VP of Operations. 
• Support Shipping Department with folding, bagging, tagging, etc. when needed. 
• Assist other departments as needed. 

QUALIFICATIONS 

• Must be able to perform physical activities that require considerable use of arms and legs and moving of the whole body, such as climbing, lifting, balancing, walking, stooping, reaching overhead, and handling of materials. 
• Ability to work independently and proactively 
• Ability to lift and pull/push up to 25lbs 
• Must be able to effectively multi-task and manage time.   
• Must have a pleasant and professional demeanor. 
• Ability to follow directions given verbally and in writing. 

PHYSCIAL DEMANDS 

• Ability to stand for extended periods of time 
• Ability to stand, walk, bend, kneel, squat, stoop and or twist 
• Ability to grasp, squeeze, push, pull, reach and manipulate objects with right/left hand(s). 
• Ability to turn, bend with some twisting 

COMPENSATION: $20 - $22 per hour, commensurate with experience 

POSITION TITLE: Shipping Clerk/Backup Driver

EXEMPTION: Non-exempt, hourly

DEPARTMENT:  Shipping Department

REPORTS TO:  Shipping Manager / Shipping Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receiving duties
• Accurately check-in all merchandise and material entering the warehouse according to cutsheets and/or packing lists.
• Efficiently and safely stage all received merchandise in appropriate areas.
• Pulling duties
• Accurately pull garments from the warehouses to fulfill pick ticket orders.
• Ensure items are properly labeled and tagged according to customer request standards, prior to packing.
• Ensure items are immediately returned to appropriate areas.
• Order Preparation duties
• Steaming, tagging, folding, and/or bagging garments.
• Effectively quality check garments before prepping for shipment.
• Accurately perform any necessary additional steps required by customers as needed (i.e. any additional stickering or labeling).
• Ensure items are immediately returned to appropriate areas.
• Packing duties
• Efficiently scan and pack all orders accurately while meeting and maintaining changing deadlines.
• Neatly pack bagged garments for shipping according to standards.
• Accurately input order information to computer and print shipping labels.
• Weigh and attach appropriate postage to all outgoing orders.
• Receive all incoming mail (UPS, FedEx, USPS, etc.)
• Other duties
• Maintain effective and timely communication with the Shipping Manager regarding problems with orders, missing goods, excess goods, damaged goods, pending shipments, etc.
• Ensure goods are always protected and kept clean and dry.
• Maintain organization and cleanliness of warehouse, specifically assigned sections.
• Assist other team members with their workloads as needed.
• Assist in the completion and maintenance of physical inventory.
• Proactively assist and perform other various warehouse duties as needed by the Shipping Manager.
• Operate company vehicles to conduct product deliveries and pickups as needed by the Shipping Manager.

MINIMUM QUALIFICATIONS

·       High school diploma or equivalent.

·       Valid driver’s license.

·       Clean driving abstract.

·       Previous warehouse experience a plus.

·       Demonstrates the ability to be efficient, accurate, and detail oriented.

• Reliable, punctual, responsible, and trustworthy.
• Possesses a great work ethic and a "can do" attitude.

·       Ability to effectively prioritize, multi-task, and manage time.

• Ability to demonstrate composure under pressure.
• Demonstrate a strong ability to work as a team.
• Ability to work overtime as needed.

PHYSICAL DEMANDS

· Ability to stand for extended periods of time.

· Ability to stand, walk, bend, kneel, squat, stoop, turn and/or twist.

· Ability to grasp, squeeze, push, pull, reach, and manipulate objects with right/left hand(s).

· Ability to lift and carry 40+ lbs

COMPENSATION: $17 per hour

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Buying 

• Own end to end merchandising and buying strategies, identify and seek opportunities to positively affect company’s overall point of view and financial outcome. 
• Review seasonal collections, strategize investments based on OTB, sales analysis, trend projection, and historical performance for their assigned brand and/or category. 
• Build, evaluate and revise sales plans at category and collection level. 
• Develop monthly allocation and product launch plans in collaboration with Marketing, Visual Merchandising, and Store Operations, in accordance with marketing and promotion strategies. 
• Identify new business opportunities through sales analysis, retail feedback and competitive research. 
• Maintain margin by managing seasonal markdowns and eventual RTV strategy. 
• Ensure all steps of data entry and POs for new collections are accurately entered in the system 
• Attend merchandising, marketing, and product related meetings for the assigned brand and/or category 
• Partner with the Director to formulate and execute assortment plans for seasonal buys, strategize investments based on OTB, sales analysis, trend projection, and historical performance 

Inventory Management and Replenishment 

• Consistently monitor sales and stock for all stores, analyze and execute replenishments, transfers, and consolidations accordingly to provide optimal size integrity, maximize sales opportunity, and minimize leftover stock.  
• Review weekly replenishment/ transfer recommendations made by Retail Support Team and make necessary adjustments 
• Validate all replenishment POs written by Retail Support Team and send to Corporate Customer Service 
• Analyze stock performance and recommend merchandise for markdown and eventual RTV 
• Execute markdowns and other price changes in retail system 
• Manage minimums for auto replenishable stock, review and adjust when necessary 
• Plan and communicate Monthly Delivery Calendar for retail and online stores to ensure merchandise are delivered promptly and according to marketing plans; coordinate and negotiate with Shipping Department to minimize impact on merchandise delays 
• Work with Store Managers, Retail Operations, Customer Service, and Shipping Departments to resolve shipping discrepancies 
• Review and process damage returns, record damage reasons and spot trends for possible defective items or production issues and communicate with the Director and the Corporate Merchandising Team 
• Manage all inventory adjustments and cycle counts 
• Recommend and perform other analyses and actions needed to maintain inventory health 

Business Intelligence 

• Provide necessary reports and analytics to stores and corporate stakeholders  
• Have in depth understanding of retail, online, and business intelligence systems, be the “go-to” person for resolving issues and creating new report modules 
• Provide ad hoc reports as needed in a timely manner 

Retail and Online store support 

• Communicate new product arrivals and business trends 
• Participate in store openings, closings and events as required 
• Attend weekly conference calls, store and manager meetings, and training sessions as required  
• Participate in weekly Online and Merchandising meetings and provide support as necessary 
• Attend monthly Online Target meetings to coordinate product launches in accordance with marketing plans 
• Work with Marketing to develop product knowledge materials for store teams 
• Lead bi-weekly product touch base with store managers, understand each store’s sales trend and adjust strategies accordingly 

Other responsibilities 

• Build strong working relationships across departments throughout corporate and in stores 
• Handle other duties as assigned by the Director 

Work Environment 

• Adhere to company guidelines of dependability, including attendance requirements, professionalism, and conduct, as listed in the employee handbook 

QUALIFICATIONS: 

• College graduate or equivalent required 
• Minimum four years (4) of retail buying experience 
• Previous inventory control experience necessary 
• Strong verbal and written communication skills 
• Meticulous attention to detail and high analytical thinking 
• Ability to multi-task and meet deadlines in a fast-paced environment 
• Ability to exercise strong judgment and decision-making  
• Expertise in Microsoft Office (Excel, Word, Outlook etc.)  
• Prior experience with point-of-sale systems preferred  

Mathematical Skills: 

• Expertise in retail math is required 
• The ability to understand, navigate and create complex calculations and formulas is required 

Physical Demands: 

• Ability to sit for long periods of time. 
• Ability to stand for 8+ hours or duration of scheduled shift 
• Ability to stand, walk, bend, squat and or twist 
• Ability to grasp, push, reach and manipulate objects with right/left hand(s). 
• Ability to bend at waist with some twisting  
• Reaching above or below shoulder level 
• Ability to occasionally climb ladders to store, receive and/or place materials and/or merchandise 

COMPENSATION: $55,000 - $65,000 annually, commensurate with experience