EXEMPTION: Full-Time / Exempt

DEPARTMENT: Retail

REPORTS TO: Director Retail & eCommerce Operations

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Leadership & Team Development

•  Coach, mentor, and develop Store Managers and Sales Associates to achieve performance goals.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Creates a positive work environment and encourages individuals who are passionate, forward thinkers who are not afraid to act as change-agents.
• Recruit, onboard, and develop Store Managers, Multi-Store Managers, and key store positions.
• Ensure teams are trained on trends, product knowledge, selling skills and customer service expectations.
• Evaluate team performance and provide ongoing feedback, fostering transparency and ongoing interaction with all staff.
• Communicate and partner with the Director, Ecommerce & Retail Operations or other internal stakeholders for support when necessary.

Sales & Financial Performance

• Fiscally responsible for driving performance and holds accountability for achieving store and company sales targets as well as other key performance indicators.
• Set and evaluate daily, weekly, monthly, seasonal and annual objectives in alignment with the Director of Retail and eCommerce Operations. Analyze sales trends and KPIs to identify opportunities for growth.
• Forecast sales trends and market activities and schedules adequate floor coverage for proper conversion.
• Collaborating with Store Managers to develop and implement local strategies.
• Provide feedback on product selling and performance and utilize reporting to make strategic merchandise moves to improve product selling.
•     Effectively utilizes marketing and promotional activities to engage customers and drive results.
• Oversee and ensure compliance with inventory management processes for accuracy and loss prevention
• Manage district budgets and expense controls.
•        Monitor expenses and payroll to ensure profitability and budget compliance.

Operational Excellence

•  Ensure consistent execution of company policies, procedures, and brand standards.
• Conduct regular store visits to assess operations, merchandising, and client service experience.
• Effectively manages store payroll by adhering to wage cost guidelines and overseeing the store schedules.
• Monitor compliance with safety, security, and regulatory requirements.

Client Experience

•  Champion a client-first mindset across all stores.
• Creates an elevated sales and customer service environment where client engagement is the priority.
•  Address escalated customer concerns and ensure resolution aligns with company values.
•  Promote community engagement initiatives.
• Stays abreast of current retail and customer trends in the industry.

Store Standards and Visual Guidelines

• Executes floor-set, promotional and visual merchandising directives.
• Supervises the overall cleanliness and organization of the sales floor and backroom; utilizes company tools to ensure staff accountability.
• Ensures store appearance and atmosphere supports and reinforces the desired brand image, standards, and

Communication & Collaboration

• Serve as a liaison between corporate and store teams
• Communicate company updates, initiatives, and expectations clearly and effectively.
• Partner with cross-functional teams (HR, Marketing, Operations, Merchandising) to support store needs.
• Support store openings, remodels, and special events.

HOW TO BE SUCCESSFUL IN THIS ROLE:

Build Strong Relationships

• With Store Managers: Be a coach and mentor. Understand their strengths, challenges, and goals.
• With Corporate Teams: Communicate clearly and advocate & validate your stores’ needs.
• With Clients: Create experiences that feel personal, positive, and memorable.

Master Multi-Location Management

• Develop a structured visit schedule to ensure consistent support across all stores.
• Use virtual tools (video calls, dashboards, shared documents) to stay connected between visits.
• Empower Store Managers to make decisions while maintaining alignment with company standards.
• Own your business. Take full accountabilities for all aspects of your store – people, product, process. Stay on top of the details by analyzing performance, conducting store visits, anticipating needs before they arise, and ensuring consistent execution.

Prioritize Operational Excellence

• Drive performance in sales, KPIs, and preferred business outcomes – Client satisfaction, Shrink, etc.
•  Standardize best practices across stores while allowing for local adaptations.
•  Ensure compliance with safety, legal, and company policies.
• Be informed. Success comes from a deep understanding of all foundations of running the business – from product placement to traffic patterns, team strengths, and in-store behaviors and metrics.
• Ensure each store reflects the brand’s values and delivers consistent experience

Lead with Vision and Accountability

•  Set clear goals and expectations for each store.
•  Celebrate wins and address underperformance constructively.
• Foster a culture of ownership and pride in each location.
• Balance brand and business priorities.

Develop Talent

•  Identify high-potential team members and create development plans.
•  Promote from within, when possible, to build loyalty and reduce turnover.
•  Encourage cross-training and leadership growth.

Be Adaptable and Resilient

• Stay calm, flexible, and solution oriented.
• Learn from setbacks and continuously refine your approach.
• Own your outcomes. Take initiative, hit performance goals and deadlines, follow through.

WORK ENVIRONMENT & SCHEDULE:

• This role is an in-person position that is expected to be in the field for the majority of the work week
• Standard schedule is office hours Monday – Friday with occasional evening or weekend hours required as needed
• The candidate should be comfortable working in a fast paced, multi-faceted department that is results-driven with shifting priorities
• May require travel – locally, interisland, or domestically to visit physical store locations, external vendors, conferences, or for project requirements
• Must be able to work effectively across time zones when collaborating with mainland partners

QUALIFICATIONS:

Required:

• High School graduate or equivalent.
• Minimum of five years’ retail sales leadership experience including managing all aspects of one or more retail stores, ideally having managed multiple locations and store managers.
• Must have a valid driver’s license and means of transportation.
• Ability to work flexible schedule including nights, weekends and holidays.
• Must be willing to travel locally and inter-island up to 100 percent of the time.
• Represents the fashion and style image of Tori Richard and Kahala.
• Strong verbal and written communication skills.
• Strong observation skills - identifying and assessing customer and employee behavior, reactions, floor awareness, etc.
• Ability to foster teamwork and build relationships with both customers and team.
• Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures.
• Ability to exercise good judgment and decision-making skills.
• Computer skills, including basic knowledge of online ordering, Microsoft Office and point of sale systems

PHYSICAL DEMANDS:

• Ability to stand for duration of scheduled shift.
• Ability to stand, walk, bend, squat and or twist.
• Ability to grasp, push, reach and manipulate objects with right/left hand(s).
• Ability to bend at waist with some twisting.
• Reaching above or below shoulder level.
• Ability to use a ladder up to 10 feet.
• Ability to lift or move 25lbs.

Salary:

$80,000 - $100,000 commensurate with experience

BENEFITS:

·         Paid time off

·         401(k)

·         Medical/Prescription/Drug/Vision insurance

·         Group Life insurance

·         Ability to enroll in supplemental insurance through AFLAC

·         Employee Discount

·         Referral program

·         Bereavement Leave

·         Other benefits as outlined in the Employee Handbook

Primary Responsibilities

• Own and manage Tori Richard’s content calendar across digital platforms, including email, social, and website
• Write, edit, and maintain Ecommerce content including product descriptions, features/benefits, and imagery
• Strategize and execute email and SMS marketing campaigns in line with brand strategy and product drops
• Publish, promote, and engage across all social media platforms; track KPIs and advise on ROI. Write compelling social copy and engage with community through comments and DMs
• Manage relationship with Paid Media Agencies, overseeing performance, creative alignment, and budget
• Collaborate with affiliate marketing lead in-house to identify and activate influencers and brand advocates to drive awareness and traffic
• Style and produce photoshoots for both lifestyle and product photography
• Oversee creation of sales and marketing tools including line sheets, direct mail catalogs and seasonal presentations through close collaboration with design teams
• Collaborate cross-functionally with Sales and Product Development to ensure messaging alignment
• Participate in annual budgeting and forecasting, ensuring that work is done both on time and on budget
• Support seasonal campaigns, brand partnerships, and go-to-market strategies

Qualifications

• Bachelor’s degree in Marketing, Communications, or related field
• 5+ years of marketing experience, preferably in sports, fashion, or lifestyle apparel categories
• Highly sophisticated style I.Q., able to identify market leading content and design and able to build briefs to communicate best practice intent
• Demonstrated strength in campaign development, social media strategy, and brand storytelling
• Proficient in Adobe Creative Suite, Meta Business Manager, Google Analytics, and relevant CMS tools
• Experience managing external creative and media agency partners and contractors
• Creative eye for content and experience with photography or styling is a plus
• Strong writing and communication skills
• Ability to thrive in a fast-paced, entrepreneurial environment
• Able to report for work during office hours five days a week in Honolulu, Hawaii.

Salary:

$75,000-$90,000 commensurate with experience

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Clean building floors by sweeping mopping, scrubbing, or vacuuming.
• Gather and empty trash daily from all receptacles into outside dumpster.
• Service, clean, and supply restrooms
• Clean and polish furniture, fixtures, walls, machines, and equipment.
• Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees. 
• Proactively request for supplies or equipment needed for cleaning and maintenance duties.
• Trim shrubbery using hand trimmers and clear debris from grounds.
• Set up, arrange, or remove decorations, tables, chairs, etc. to prepare facilities for events, such as banquets or meetings.
• Conduct small repairs and maintenance work around the facility as directed by the VP of Operations.
• Support Shipping Department with folding, bagging, tagging, etc. when needed.
• Assist other departments as needed.

MINIMUM QUALIFICATIONS
• Must be able to perform physical activities that require considerable use of arms and legs and moving of the whole body, such as climbing, lifting, balancing, walking, stooping, reaching overhead, and handling of materials.
• Ability to work independently and proactively
• Ability to lift and pull/push up to 25lbs
• Must be able to effectively multi-task and manage time. 
• Must have a pleasant and professional demeanor.
• Ability to follow directions given verbally and in writing.

PHYSCIAL DEMANDS
• Ability to stand for extended periods of time
• Ability to stand, walk, bend, kneel, squat, stoop and or twist
• Ability to grasp, squeeze, push, pull, reach and manipulate objects with right/left hand(s).
• Ability to turn, bend with some twisting

Pay: $20.00 - $22.00 per hour

COMMENTS:
Employment at Tori Richard, Ltd. is on an “at will” basis, which means that either the Company or the Employee may terminate the employment relationship at any time for any reason. Nothing in this document alters this “at will” agreement. The Company reserves the right to revise the job description on the basis of the needs of the business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receiving duties
o Accurately check-in all merchandise and material entering the warehouse according to cutsheets and/or 
packing lists.
o Efficiently and safely stage all received merchandise in appropriate areas.
• Pulling duties
o Accurately pull garments from the warehouses to fulfill pick ticket orders.
o Ensure items are properly labeled and tagged according to customer request standards, prior to packing.
o Ensure items are immediately returned to appropriate areas.
• Order Preparation duties
o Steaming, tagging, folding, and/or bagging garments. 
o Effectively quality check garments before prepping for shipment.
o Accurately perform any necessary additional steps required by customers as needed (i.e. any additional stickering or labeling).
o Ensure items are immediately returned to appropriate areas.
• Packing duties
o Efficiently scan and pack all orders accurately while meeting and maintaining changing deadlines. 
o Neatly pack bagged garments for shipping according to standards.
o Accurately input order information to computer and print shipping labels.
o Weigh and attach appropriate postage to all outgoing orders.
o Receive all incoming mail (UPS, FedEx, USPS, etc.)
• Other duties
o Maintain effective and timely communication with the Shipping Manager regarding problems with orders, missing goods, excess goods, damaged goods, pending shipments, etc.
o Ensure goods are always protected and kept clean and dry.
o Maintain organization and cleanliness of warehouse, specifically assigned sections.
o Assist other team members with their workloads as needed. 
o Assist in the completion and maintenance of physical inventory. 
o Proactively assist and perform other various warehouse duties as needed by the Shipping Manager.
o Operate company vehicles to conduct product deliveries and pickups as needed by the Shipping Manager.

MINIMUM QUALIFICATIONS
• High school diploma or equivalent.
• Valid driver’s license.
• Clean driving abstract.
• Previous warehouse experience a plus.
• Demonstrates the ability to be efficient, accurate, and detail oriented.
• Reliable, punctual, responsible, and trustworthy.
• Possesses a great work ethic and a "can do" attitude.
• Ability to effectively prioritize, multi-task, and manage time.
• Ability to demonstrate composure under pressure.
• Demonstrate a strong ability to work as a team.
• Ability to work overtime as needed.

PHYSCIAL DEMANDS
• Ability to stand for extended periods of time.
• Ability to stand, walk, bend, kneel, squat, stoop, turn and/or twist.
• Ability to grasp, squeeze, push, pull, reach, and manipulate objects with right/left hand(s).
• Ability to lift and carry 40+ lbs

Pay: $17.00 per hour

COMMENTS:
Employment at Tori Richard, Ltd. is on an “at will” basis, which means that either the Company or the Employee may terminate the employment relationship at any time for any reason. Nothing in this document alters this “at will” agreement. The Company reserves the right to revise the job description on the basis of the needs of the business.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Buying

• Own end to end merchandising and buying strategies, identify and seek opportunities to positively affect company’s overall point of view and financial outcome.
• Review seasonal collections, strategize investments based on OTB, sales analysis, trend projection, and historical performance for their assigned brand and/or category.
• Build, evaluate and revise sales plans at category and collection level.
• Develop monthly allocation and product launch plans in collaboration with Marketing, Visual Merchandising, and Store Operations, in accordance with marketing and promotion strategies.
• Identify new business opportunities through sales analysis, retail feedback and competitive research.
• Maintain margin by managing seasonal markdowns and eventual RTV strategy.
• Ensure all steps of data entry and POs for new collections are accurately entered in the system
• Attend merchandising, marketing, and product related meetings for the assigned brand and/or category
• Partner with the Director to formulate and execute assortment plans for seasonal buys, strategize investments based on OTB, sales analysis, trend projection, and historical performance

Inventory Management and Replenishment

• Consistently monitor sales and stock for all stores, analyze and execute replenishments, transfers, and consolidations accordingly to provide optimal size integrity, maximize sales opportunity, and minimize leftover stock.
• Review weekly replenishment/ transfer recommendations made by Retail Support Team and make necessary adjustments
• Validate all replenishment POs written by Retail Support Team and send to Corporate Customer Service
• Analyze stock performance and recommend merchandise for markdown and eventual RTV
• Execute markdowns and other price changes in retail system
• Manage minimums for auto replenishable stock, review and adjust when necessary
• Plan and communicate Monthly Delivery Calendar for retail and online stores to ensure merchandise are delivered promptly and according to marketing plans; coordinate and negotiate with Shipping Department to minimize impact on merchandise delays
• Work with Store Managers, Retail Operations, Customer Service, and Shipping Departments to resolve shipping discrepancies
• Review and process damage returns, record damage reasons and spot trends for possible defective items or production issues and communicate with the Director and the Corporate Merchandising Team
• Manage all inventory adjustments and cycle counts
• Recommend and perform other analyses and actions needed to maintain inventory health

Business Intelligence

• Provide necessary reports and analytics to stores and corporate stakeholders
• Have in depth understanding of retail, online, and business intelligence systems, be the “go-to” person for resolving issues and creating new report modules
• Provide ad hoc reports as needed in a timely manner

Retail and Online store support

• Communicate new product arrivals and business trends
• Participate in store openings, closings and events as required
• Attend weekly conference calls, store and manager meetings, and training sessions as required
• Participate in weekly Online and Merchandising meetings and provide support as necessary
• Attend monthly Online Target meetings to coordinate product launches in accordance with marketing plans
• Work with Marketing to develop product knowledge materials for store teams
• Lead bi-weekly product touch base with store managers, understand each store’s sales trend and adjust strategies accordingly

Other responsibilities

• Build strong working relationships across departments throughout corporate and in stores
• Handle other duties as assigned by the Director

Work Environment

• Adhere to company guidelines of dependability, including attendance requirements, professionalism, and conduct, as listed in the employee handbook

MINIMUM QUALIFICATIONS:

• College graduate or equivalent required
• Minimum two years (2) of retail buying experience
• Previous inventory control experience necessary
• Strong verbal and written communication skills
• Meticulous attention to detail and high analytical thinking
• Ability to multi-task and meet deadlines in a fast-paced environment
• Ability to exercise strong judgment and decision-making
• Expertise in Microsoft Office (Excel, Word, Outlook etc.)
• Prior experience with point-of-sale systems preferred

Mathematical Skills:

• Expertise in retail math is required
• The ability to understand, navigate and create complex calculations and formulas is required

Physical Demands:

• Ability to sit for long periods of time.
• Ability to stand for 8+ hours or duration of scheduled shift
• Ability to stand, walk, bend, squat and or twist
• Ability to grasp, push, reach and manipulate objects with right/left hand(s).
• Ability to bend at waist with some twisting
• Reaching above or below shoulder level
• Ability to occasionally climb ladders to store, receive and/or place materials and/or merchandise

Employment at TR RETAIL, LLC is on an “at will” basis, which means that either the company or the Employee may terminate the employment relationship at any time for any reason. Nothing in this document alters this “at will” agreement. The Company reserves the right to revise the job description based on the needs of the business.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Inventory control: 1 year (Required)
• Retail math: 1 year (Required)
• Retail buying: 4 years (Required)

Work Location: In person

• Ala Moana Center (Oahu)
• Outrigger Waikiki (Oahu)
• Hilton Hawaiian Village (Oahu)
• Royal Hawaiian Hotel (Oahu)
• Kailua Village Shops (Oahu)
• Kahala Mall (Oahu)
• Whaler's Village (Maui)
• Hyatt Regency Maui (Maui)
• Wailea (Maui)
• Kings' Shops (Hawai'i)
• Shops at Kukuiula (Kaua'i)
• Grand Hyatt (Kaua'i)

Your Impact:

• Provide the best possible shopping experience for all guests
• Meet and/or exceed sales targets and KPI standards
• Fostering customer relationships for clienteling
• Standard opening and closing procedures
• Maintain store standards and participate in merchandising of exciting new product!
• Contribution to our team-oriented environment –achieving targets, friendly banter with store and individual contests and achieving overall store and company objectives

Benefits we offer:

• Ability to earn $16 - $20 per hour, plus commission and bonus potential
• Uniform allowance
• Generous employee discount
• Flexible schedules based on business needs

You’ll excel with the following:

• Two years of retail experience including opening and closing procedures
• Ability to work nights, weekends and holidays
• A personality and style that meets the Tori Richard brand
• Basic computer knowledge – including experience with point of sale systems and Microsoft office

Qualifications:

• Retail sales: 2 years (Required)

Other Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Commission pay