JOIN US

With our corporate headquarters located in Honolulu and retail locations throughout the islands, we are lucky to spend every day in paradise! We welcome talented, creative, friendly and collaborative individuals who are able to uphold the traditions of our company through quality, passion and art. We appreciate those who are not afraid to act as change agents, who strive to make a difference and bring their unique personalities and skills to our diverse and team-oriented workplace. We love what we do and each day we strive to do it better.

Available Positions


Customer Experience Specialist

The Customer Experience Specialist will deliver an exceptional customer experience via our online and physical channels. The role supports customer service inquiries, online orders, and customer engagement through various platforms. Additional duties include (but are not limited to) performing administrative tasks to enhance our overall online presence. This position sits within our in-house Marketing & eCommerce Department and will assist/support marketing efforts from time to time.

LOCATION

  • Location: Corporate Office (Oahu)

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage multiple channels (via CRM, email, website, and phone), respond to customers and action on their requests.
  • Answer, assist, and engage customers on social media/digital channels (Facebook, Instagram, website, Reviews platform, etc).
  • Assist in inventory management as needed, update the online store when necessary

MINIMUM QUALIFICATIONS

  • Experience in customer service (hospitality or retail environment)
  • Strong written and verbal communication skills
  • Strong organizational skills
  • Tech savvy
  • Solutions based mind-set
  • Ability to work independently and both in-office and remotely
  • Has a “can do” and patient attitude and approach

PHYSCIAL DEMANDS

  • Ability to sit for extended periods of time
  • Ability to stand, walk, bend, kneel, squat, stoop and or twist
  • Ability to grasp, push, pull, reach and manipulate objects with right/left hand(s).
  • Ability to turn, bend with some twisting

BENEFITS:

  • 401(k)
  • Dental insurance
  • Generous Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance
Start Application

Shipping Clerk (Driver)

The Shipping Clerk is responsible for performing a variety of duties such as pulling orders, receiving shipments, loading and unloading boxes/pallets, some heavy lifting/moving of fabric/boxes, packing garments, etc. in a team-oriented environment.

This position will also be responsible for driving our box truck/cargo van to do deliveries.  Non-CDL.

 

Location: Corporate Office (Oahu)

Job Type:  Full-Time

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Unload/load boxes of merchandise
  • Check in all merchandise and material entering the warehouse according to cut sheets and/or packing list.
  • Accurately pull garments from the warehouses to fulfil pick ticket orders.
  • Ensure items are properly labeled and tagged according to customer request standards, prior to packing.
  • Return garments to stock.
  • Ensure presence and completeness of shipping request slips and packing list on all orders.
  • Maintain effective and timely communication with the Shipping Manager regarding problems with orders, missing goods, excess goods, damaged goods, pending shipments, etc.
  • Ensure goods are protected and kept clean and dry at all times.
  • Maintain organization and cleanliness of warehouse.

MINIMUM QUALIFICATIONS

  • Previous warehouse/shipping/stock experience
  • Reliable, dependable, responsible, and trustworthy.
  • Possesses a great work ethic and a "can-do" attitude.
  • Ability to multi-task and prioritize workloads.
  • Demonstrate the ability to work as a team.

PHYSCIAL DEMANDS

  • Ability to stand, walk, bend, kneel, squat, stoop, turn, and or twist.
  • Ability to grasp, squeeze, push, pull, reach and manipulate objects with right/left hand(s).
  • Ability to lift and carry 30+ lbs.

Benefits we offer:

  • Set Monday through Friday schedule
  • 7 paid Holidays
  • Vacation time off
  • Generous employee discount
  • Medical insurance
  • 401k (and 401k match)
  • Life Insurance

 

Start Application

Visual Merchandiser

The Visual Merchandiser is responsible for driving brand and business objectives through the visual presentation and merchandising of the retail space. Creating, executing and maintaining the visual presentation of all retail locations to include windows, ledges, fixturing in partnership with the Visual Merchandise Manager through the leading and coaching of Sales Associates.

Job Type:  Full-Time

Duties and Responsibilities:

  • Coordinates the set-up, installation and removal of signage, sale banners, OPs, special events signages etc. in stores
  • Develops the execution of floor-sets in accordance with direction based on merchandising strategies
  • Plans and coordinates product placement refreshes throughout the store
  • Organizes and maintains visual displays in compelling and exciting  demonstrations in accordance with our brand standards
  • Identifies potential merchandising opportunities and executes creative solutions to accelerate sales
  • Analyzes and responds to business/selling trends, assortment needs and guest feedback to proactively adapt merchandising and presentations as needed
  • Creates and sets direction of window presentation in partnership with VMM
  • Observes, learns and conveys the customer’s preferences
  • Works in various stores regularly to proactively solicit feedback from customers and associates as it relates to product
  • Acts as a customer representative to report on quality, fit and construction to VMM

Operational Excellence

  • Uses all tools and resources available
  • Actively participates in store-related meetings, training sessions and store visits
  • Works with store staff to ensure backroom organization and cleanliness and general housekeeping store duties
  • References, shares, and applies product knowledge information on an ongoing basis
  • Suggests product for markdown, consolidation, promo and work with VMM on an exit plan
  • Provides ongoing feedback to the VMM on merchandising/presentation strengths and opportunities

Store

  • Supervises overall cleanliness and organization of the salesfloor in partnership with VMM
  • Ensures product presentation is to standard
  • Ensures stores appearance and atmosphere supports and reinforces the brand image
  • Understands, supports and complies with all company policies and procedures

Work Environment

  • Ability to create a quality working environment that will encourage others to develop and excel
  • Fosters a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals
  • Fosters a collaborative, fun and inspiring environment


Miscellaneous

  • Handles other duties as assigned by VMM
  • Attends conference calls, store and manager meetings and training sessions required by management
  • Adheres to company guidelines of dependability, including attendance requirements and professionalism and conduct


Experience:

  • High School graduate or equivalent
  • Minimum 2 years retail visual merchandising experience
  • Ability to work flexible schedule including nights, weekends and holidays
  • Represents the fashion and style image of TR RETAIL, LLC.
  • Acute sense of brand and customer intimacy
  • Acute fashion sense with proven talent
  • Strong organizational skills with abilities to multitask and prioritize
  • Strong verbal and written communication skills
  • Strong observation skills – identifying and assessing customer behavior, reactions, floor awareness, etc.
  • Works effectively both independently and within a team
  • Ability to foster teamwork and build relationships with both customers and staff
  • Ability to retain and utilize data, i.e., names, merchandise, information, policies and procedures
  • Ability to exercise good judgement and decision-making skills
  • Computer skills, including basic knowledge of Microsoft Office and experience with point-of-sale systems required

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance
Start Application

Product Development Assistant

The Product Development Assistant is part of the in-house merchandising team, responsible for assisting the Product Development Manager with the development of the Tori Richard® women’s line.  The Product Development Assistant reports directly to the Product Development Manager and assists in all merchandising, technical and design related tasks as required.

 

Location: Corporate Office (Oahu)

Job Type:  Full-Time

Schedule:

  • 8 hour shift
  • Monday to Friday

Duties and Responsibilities:

  • Creates technical flat sketches using Illustrator for all new styles using designer’s hand sketches.
  • Creates individual CADs and Merchandising CAD’s for each print/collection using Illustrator and Photoshop. Maintains seasonal overview boards and files.
  • Creates and maintains Tech Packs; communicates with overseas vendors and pattern makers to work on garments based on technical sketches, specs, and construction details throughout each stage of development
  • Participates in strike-off and lab dip reviews; emails comments to vendors and makes sure info is updated in tech packs
  • Creates and maintains line charts, product knowledge information, NuOrder wholesale inventory with required information for new items, and assists with creating and maintaining minimums and sample charts.
  • Assists Women’s Sales Director with sales needs including creating CADs, Fabric Print Art Files, and Style Photo requests.
  • Assigns proto numbers for new styles. Maintains proto number chart updating with style numbers once they are created.
  • Creates Keeps Files for all prints in each collection for Art and Merchandising department’s reference.
  • Dispatches patterns & tech packs for overseas production with detailed muslin/sew-by samples. Sends follow-up emails to check status.
  • Works with patternmakers to create grading requests for Production Department once pattern is finalized. Makes sure overseas and local vendors are given graded production specs at time of production.
  • Creates sample requests when extra samples are needed for fitting, photo-shoot, or sales purposes
  • Creates and Issues Sample PO’s & communicates with sample coordinator and overseas vendors to ensure timely delivery of samples.
  • Measures all garments at each stage, (e.g., test sample, proto, Salesman Samples, Pre-Production Samples) and conducts top of production sample check.
  • Assists in fittings and maintains highly detailed records of garment fit/sewing issues on Tech Pack and updates and relays information as needed to overseas vendors and production dept.
  • Keeps track, maintains & organizes strike-offs cabinet, Pre-Production/Top of Production sample cabinet and sample bins.
  • Selects and ensures completed requirements for trim colors and creates trims sheet for local Production department to follow based on appearance and preference. Obtains any new trims info for development. Sources and orders special trim samples in small quantity for sample use (I.E. Pom-Poms, Tassels, etc.).
  • Monitors and supervises overseas garment bulk production processes; ensures everything is submitted in a timely manner from factories to avoid delay in production. This includes bulk fabric swatches, PP and TOP samples.
  • Communicates all style descriptions/updates/changes in each season to Graphic and Merchandising departments for Line Charts and Line Sheets.
  • Assists Product Development Manager and VP/Creative Director with events (i.e., line presentations, fashion shows, photo shoots, and special events) by ensuring all items and details are collected and taken care of.
  • Upkeeps TR Women’s vintage garment Archives including photo, item number, label, bin number and places into photo album.
  • Performs other duties as assigned or deemed necessary. Contributes positively to team dynamic and assists in problem solving when necessary.

Experience:

  • An understanding of, and enthusiasm for, the Tori Richard® brand and aesthetic.
  • Minimum Bachelor’s Degree in Apparel, Design, or Merchandising or equivalent
  • Minimum 2-3 years of experience in apparel, design, and/or merchandising
  • Basic knowledge of garment construction, patternmaking, silhouettes, color ways, sewing techniques, fabrications, and trims.
  • Experienced in Microsoft Office, Adobe applications (Photoshop and Illustrator)
  • Ability to work well under pressure in a fast-paced environment. 
  • Ability to prioritize, handle multiple tasks, and manage time effectively to meet deadlines.
  • Ability to create strong working relationships with cross functional team members (Merchandising, Art, Production, Retail, and Graphics) through communication and problem solving.
  • The fashion industry is seasonal, often requiring additional hours during peak periods.

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance
    Start Application

    Sales Associate

    Surround yourself with like-minded lovers of art and fashion. Our fun, spirited, retail team is looking for friendly, collaborative, and passionate individuals to help others feel and look their best! With retail locations across the Hawaiian Islands, our team members strive to provide an extraordinary shopping experience while acting as brand ambassadors. With a company history that spans over 65 years and founded locally, we have deep ties to our community and consider employees part of the Tori Richard Ohana. Come see what we’re all about!
    Location:
    • Ala Moana Center (Oahu)
    • Outrigger Waikiki (Oahu)
    • Hilton Hawaiian Village (Oahu)
    • Royal Hawaiian Hotel (Oahu)
    • Kailua Village Shops (Oahu)
    • Kahala Mall (Oahu)
    • Whaler's Village (Maui)
    • Hyatt Regency Maui (Maui)
    • Wailea (Maui)
    • Kings' Shops (Hawai'i)
    • Shops at Kukuiula (Kaua'i)
    • Grand Hyatt (Kaua'i)

    Your Impact:

    • Provide the best possible shopping experience for all guests
    • Meet and/or exceed sales targets and KPI standards
    • Fostering customer relationships for clienteling
    • Standard opening and closing procedures
    • Maintain store standards and participate in merchandising of exciting new product!
    • Contribution to our team-oriented environment –achieving targets, friendly banter with store and individual contests and achieving overall store and company objectives

    Benefits we offer:

    • Competitive hourly base plus commission
    • Uniform allowance
    • Generous employee discount
    • Flexible schedules based on business needs

    You’ll excel with the following:

    • Two years of retail experience including opening and closing procedures
    • Ability to work nights, weekends and holidays
    • A personality and style that meets the Tori Richard brand
    • Basic computer knowledge – including experience with point of sale systems and Microsoft office

    Qualifications:

    • Retail sales: 2 years (Required)

    Other Benefits:

    • 401(k)
    • Dental insurance
    • Employee discount
    • Flexible schedule
    • Health insurance
    • Life insurance
    • Paid time off
    • Referral program
    • Vision insurance

    Schedule:

    • Day shift
    • Holidays
    • Monday to Friday
    • Weekend availability

    Supplemental Pay:

    • Commission pay
      Start Application