Position Summary

As a Uniform Coordinator, you will be working closely with clients, internal teams, and external partners. You’ll help bring each project to life—managing timelines, creating tech packs, and ensuring every detail is accounted for from concept to production. You’ll be the essential link that keeps projects moving forward smoothly, delivering high-quality results while providing outstanding service and support along the way.

Key Responsibilities

• Responsible for preparing proposals and price quotes for uniforms and private label
• Creates Tech Packs in PLM and communicates Tech Pack information to the Production Department and factories.
• Responsible for initiating and coordinating cost requests for new styles in PLM and working cross-functionally with the tech and production team.
• Coordinates printing production with fabric and art team.
• Creates new style and sample requests in PLM.
• Assists with uniform fittings keeping records of fit.
• Facilitates grading requests and grading changes with the production department.
• Monitors and sends updates needed for cost information to Production.
• Create fabric pro forma for customer-owned fabric.
• Monitors customer-owned fabric and follows up with customer’s orders. Calculates approximate number of shirts able to use based on garment yields by size.
• Works on visual presentations of uniform programs and tradeshows (e.g., Storyboarding, PowerPoint slides, etc.)
• Creates and maintains customer style information.
• Generate and monitor customer sales orders.
• Initiate and update customer accounts, provide product information, and support services to customers.
• Communicate across departments for purposes of producing, invoicing, and shipping customer orders.
• Responsible for monitoring, updating, and managing uniform inventory (finished goods, customer-owned fabric, fit line, ready-to-wear, etc.)
• Assists in uniform order data accumulation and submission for production orders.
• Responsible for elevating and enhancing internal processes and building strong relationships across functional departments to ensure maximum efficiency.
• Other duties as required and assigned.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Fashion Design or a related field
• 2–4 years of experience in the fashion/apparel industry, specifically in product development, production coordination, or technical design.
• Hands-on experience with Tech Pack creation and working with PLM systems
• Proficiency in Adobe Illustrator and Photoshop for technical flat sketches and presentation boards.
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint (for order tracking and presentation decks).
• Strong organizational skills and attention to detail; ability to manage multiple tasks and deadlines.
• Effective written and verbal communication skills; able to liaise clearly across departments (production, tech, art, sales, and customers).
• Customer-focused mindset with professional experience in client-facing communication and support.
• Basic knowledge of garment construction, patternmaking, silhouettes, colorways, sewing techniques, fabrications, and trims is a plus.

PHYSCIAL DEMANDS

• Ability to sit for extended periods of time
• Ability to stand, walk, bend, kneel, squat, stoop and or twist
• Ability to grasp, squeeze, push, pull, reach and manipulate objects with right/left hand(s).
• Ability to turn, bend with some twisting

Job Type: Full-time

Pay: $55,000 - $65,000 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Visual Merchandising & Brand Execution

• Act as a strategic partner in planning and executing seasonal campaigns and product releases, working cross-functionally to develop visual strategies, timelines, and presentation principles that support the GTM strategy
• Lead the execution of visual merchandising guidelines across all brick & mortar locations, creating standards and holding accountability directly or indirectly through the Visual Merchandiser to ensure proper brand implementation
• Collaborate closely with creative, marketing, and merchandising teams to localize visual merchandising directives
• Communicate visual directives clearly and effectively to store teams and visual merchandisers, providing context, guidelines, and follow-up to ensure understanding and proper implementation
• Regularly assess store environments to identify opportunities for elevated product storytelling including but not limited to signage, props, campaign assets, and promotional materials
• Directly manage the VM team, providing coaching, development, and oversight to ensure consistency, brand alignment, and to bring conversion-driving solutions to life

Field Operations & Store Support

• Serve as a key business driver and first point of contact for Neighbor Island store leaders and teams, supporting day-to-day operations
• Support teams during peak moments – floor sets, high impact time periods, product launches, and scheduling challenges
• Identify process gaps, resources needed, or local opportunities and partner with the Director, Retail & eCommerce to execute on objectives
• Maintain visual and operational standards through regular store visits, floor walks, and building of action plans for store specific results

Business Performance & Driving Initiatives

• Monitor store performance trends, assortment opportunities, and store feedback to build and prioritize initiatives around basic KPIs such as driving traffic, converting transactions, or building average order value
• Collaborate with store leaders and landlord representatives to partner on marketing opportunities, traffic driving initiatives, and brand awareness campaigns
• Use sales and product data to impact visual presentations and storytelling, working directly with the store teams on the floor to review quantitative and qualitative information to boost overall awareness and sales
• Monitor store associates’ sales and contributions, making recommendations to enhance personal performance
• Lead and coach store teams to participate in company objectives such as loyalty and clienteling programs. Assess engagement and outcomes for further growth and traction

This description reflects the key responsibilities but is not intended to be all-inclusive. The role may evolve and include additional duties and responsibilities as assigned to meet the shifting needs of the organization.

HOW TO BE SUCCESSFUL IN THIS ROLE:

• Think like a client. Anticipate needs and create displays that feel personal to the brands, relevant, and timely while considering the client experience in each physical store.
• Lead with strategy and creative agility. Balance brand and business. Be both a storyteller and a tactician, building emotional connections while driving measurable results. Understand the big picture and bring it to life with visual storytelling and high-level execution.
• Communicate with clarity and purpose. Deliver expectations, ensure consistency, and be reactive to feedback.
• Plan ahead, stay flexible. Anticipate needs, use tools to stay on track, communicate updates, and pivot/realign as reality hits.
• Pay attention to the details. Success will come from a deep understanding of everything that influences client experience and drives business results – from product placement and team strengths to daily traffic patterns and in-store behaviors.
• Own your outcomes. Take initiative, hit deadlines, follow through from concept to execution. Celebrate successes and rebound when needed while driving a culture of learning and constant improvement.

WORK ENVIRONMENT & SCHEDULE:

• This role is a field-based role requiring regular travel to stores and the corporate office with monthly or bi-monthly Neighbor Island store visits.
• The typical schedule is Monday – Friday during store operating hours which vary by location. Schedules may also require early mornings, late nights, or weekends based on floor changes, product launches, peak time periods, or special projects. Remote office work can be done before store operating hours.
• The candidate should be comfortable working in a fast paced, multi-faceted department that is results-driven with shifting priorities.
• Must be comfortable with an ever-adaptive, fast-paced retail store environment, while stores may be open and active.
• Physical demands are part of the role, including being on your feet for long periods of time, climbing on ladders, or moving mannequins and fixtures.

QUALIFICATIONS:

Required:

• 3-5 years of experience in leading visual merchandising principles and field execution
• Valid driver’s license with reliable transportation
• Proven success managing or influencing visual standards across multiple store locations or a diverse range of brands/campaigns
• Strong understanding of visual storytelling, product placement strategy, and retail client experience
• Exceptional time management and organizational skills with the ability to manage multiple projects and priorities
• Strong communication & influencing skills with the ability to motivate and guide store teams and VM through clear direction and partnership
• Basic proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Teams)

Preferred Qualifications:

• Experience supporting multiple locations
• Background in fashion, lifestyle, or specialty retail environments
• Understanding of retail KPIs and how they connect to sales performance
• Experience supporting new store openings, events, or other projects

PHYSICAL DEMANDS:

• Ability to sit for extended periods of time
• Ability to stand for extended periods of time
• Ability to stand, walk, bend, kneel, squat, stoop and or twist
• Ability to grasp, push, pull, reach and manipulate objects with right/left hand(s)
• Ability to turn, bend with some twisting
• Ability to lift 25 pounds occasionally for materials, displays, or event set-up
• Capability to travel occasionally – locally, interisland, or nationally

BENEFITS:

• Paid time off
• 401(k)
• Medical/Prescription/Drug/Vision insurance
• Group Life insurance
• Ability to enroll in supplemental insurance through AFLAC
• Employee Discount
• Referral program
• Bereavement Leave
• Other benefits as outlined in the Employee Handbook

COMMENTS:

Employment at Tori Richard, Ltd. is on an “at will” basis, which means that either the Company or the Employee may terminate the employment relationship at any time for any reason. Nothing in this document alters this “at will” agreement. The Company reserves the right to revise the job description on the basis of the needs of the business. Applicants have rights under Federal Employment Laws , see Family and Medical Leave Act (FMLA) Poster ; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person

• Ala Moana Center (Oahu)
• Outrigger Waikiki (Oahu)
• Hilton Hawaiian Village (Oahu)
• Royal Hawaiian Hotel (Oahu)
• Kailua Village Shops (Oahu)
• Kahala Mall (Oahu)
• Whaler's Village (Maui)
• Hyatt Regency Maui (Maui)
• Wailea (Maui)
• Kings' Shops (Hawai'i)
• Shops at Kukuiula (Kaua'i)
• Grand Hyatt (Kaua'i)

Your Impact:

• Provide the best possible shopping experience for all guests
• Meet and/or exceed sales targets and KPI standards
• Fostering customer relationships for clienteling
• Standard opening and closing procedures
• Maintain store standards and participate in merchandising of exciting new product!
• Contribution to our team-oriented environment –achieving targets, friendly banter with store and individual contests and achieving overall store and company objectives

Benefits we offer:

• Ability to earn $14 - $20 per hour, to include base pay and commission
• Uniform allowance
• Generous employee discount
• Flexible schedules based on business needs

You’ll excel with the following:

• Two years of retail experience including opening and closing procedures
• Ability to work nights, weekends and holidays
• A personality and style that meets the Tori Richard brand
• Basic computer knowledge – including experience with point of sale systems and Microsoft office

Qualifications:

• Retail sales: 2 years (Required)

Other Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Commission pay

 ESSENTIAL DUTIES AND RESPONSIBILITIES

• Use good judgement and safety measures to drive the company box truck
• Unload/load boxes of merchandise
• Check in all merchandise and material entering the warehouse according to cut sheets and/or packing list.
• Accurately pull garments from the warehouses to fulfil pick ticket orders.
• Ensure items are properly labeled and tagged according to customer request standards, prior to packing.
• Return garments to stock.
• Ensure presence and completeness of shipping request slips and packing list on all orders.
• Maintain effective and timely communication with the Shipping Manager regarding problems with orders, missing goods, excess goods, damaged goods, pending shipments, etc.
• Ensure goods are protected and kept clean and dry at all times.
• Maintain organization and cleanliness of warehouse.

MINIMUM QUALIFICATIONS

• Must be able to pass the FMCA medical examination. (Non-CDL)
• Previous warehouse/shipping/stock experience
• Reliable, dependable, responsible, and trustworthy.
• Possesses a great work ethic and a "can-do" attitude.
• Ability to multi-task and prioritize workloads.
• Demonstrate the ability to work as a team.

PHYSCIAL DEMANDS

• Ability to safely operate box truck/cargo van
• Ability to stand, walk, bend, kneel, squat, stoop, turn, and or twist.
• Ability to grasp, squeeze, push, pull, reach and manipulate objects with right/left hand(s).
• Ability to lift and carry 30+ lbs.

Benefits we offer:

• Set Monday through Friday schedule
• 7 paid Holidays
• Vacation time off
• Generous employee discount
• Medical insurance
• 401k (and 401k match)
• Life Insurance

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Application Question(s):

• Ability to successfully complete FMCSA-regulated medical exam for driving of company box truck?

Experience:

• Shipping and Receiving: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person