GENERAL FAQ'S

Products shown are an example, and not guaranteed to be included. Our Fukubukuro bags are not available for return or exchange and are considered a final sale. If there’s an item that doesn’t work out, it may make a great gift for someone you know!  

We've made returns easy. Simply visit our returns page to get started! https://returns.toririchard.com/

If you placed an international order, please reach out to our customer service team for help facilitating your return.

If you do not know your online order number please contact our customer service for assistance locating your gift receipt. If your item was purchased in a Tori Richard retail store it will have a pacific blue Tori Richard sticker located on the tag.

Our egift certificates may only be redeemed on toririchard.com.

Please send items back to the original Tori Richard store it was purchased from. This will help expedite your return. Sorry, but we are unable to process any returns for items purchased from another retailer.

We have streamlined our process to expedite your order which unfortunately means you cannot cancel or make edits to your order once it has been placed.

Instant credit is just what it sounds like! It is a credit in the amount of your anticipated refund total. The credit is given in the form of a unique code, which you can use to place a new order prior to shipping back your return. If instant credit is not used prior to receiving your return, you will be issued a full refund to the original form of payment. 

An instant credit may be offered but you don't have to use it! If you send your return back and don't use the instant credit, you will be issued a full refund to the original form of payment.

Yes, International orders are processed within 48 hours of receiving and ship via FedEx International Economy (usually arrives between 5-7 days from the shipped date). There is a $30 base rate for the first item and $5 per additional item. The recipient of international order is responsible for all duties and taxes associated with this order and must comply with the laws and regulations of the destination country.

We ship Monday - Friday. All orders will ship within 48 hours of placing the order but may take up to 72 hours during peak holiday or promotion times.

Occasionally, USPS packages are marked "delivered" before they’re dropped off. Packages are usually delivered within 24 hours. In the meantime, please look around the surrounding area or check with neighbors in case it was misdelivered.

Please e-mail inquiries to: mail@toririchard.com


Phone Support

Call : 877.400.0995

Hours:

Monday - Tuesday 7am - 5pm

Wednesday - Friday 7am - 3pm

Saturday - Sunday 7am - 1pm

All hours are Hawaiian Standard Time