ESSENTIAL DUTIES AND RESPONSIBILITIES:
Leadership & Team Development
· Coach, mentor, and develop Store Managers and Sales Associates to achieve performance goals.
· Foster a culture of accountability, collaboration, and continuous improvement.
· Creates a positive work environment and encourages individuals who are passionate, forward thinkers who are not afraid to act as change-agents.
· Recruit, onboard, and develop Store Managers, Multi-Store Managers, and key store positions.
· Ensure teams are trained on trends, product knowledge, selling skills and customer service expectations.
· Evaluate team performance and provide ongoing feedback, fostering transparency and ongoing interaction with all staff.
· Communicate and partner with the Director, Ecommerce & Retail Operations or other internal stakeholders for support when necessary.
Sales & Financial Performance
· Fiscally responsible for driving performance and holds accountability for achieving store and company sales targets as well as other key performance indicators.
· Set and evaluate daily, weekly, monthly, seasonal and annual objectives in alignment with the Director of Retail and eCommerce Operations. Analyze sales trends and KPIs to identify opportunities for growth.
· Forecast sales trends and market activities and schedules adequate floor coverage for proper conversion.
· Collaborating with Store Managers to develop and implement local strategies.
· Provide feedback on product selling and performance and utilize reporting to make strategic merchandise moves to improve product selling.
· Effectively utilizes marketing and promotional activities to engage customers and drive results.
· Oversee and ensure compliance with inventory management processes for accuracy and loss prevention
· Manage district budgets and expense controls.
· Monitor expenses and payroll to ensure profitability and budget compliance.
Operational Excellence
· Ensure consistent execution of company policies, procedures, and brand standards.
· Conduct regular store visits to assess operations, merchandising, and client service experience.
· Effectively manages store payroll by adhering to wage cost guidelines and overseeing the store schedules.
· Monitor compliance with safety, security, and regulatory requirements.
Client Experience
· Champion a client-first mindset across all stores.
· Creates an elevated sales and customer service environment where client engagement is the priority.
· Address escalated customer concerns and ensure resolution aligns with company values.
· Promote community engagement initiatives.
· Stays abreast of current retail and customer trends in the industry.
Store Standards and Visual Guidelines
· Executes floor-set, promotional and visual merchandising directives.
· Supervises the overall cleanliness and organization of the sales floor and backroom; utilizes company tools to ensure staff accountability.
· Ensures store appearance and atmosphere supports and reinforces the desired brand image, standards, and
Communication & Collaboration
· Serve as a liaison between corporate and store teams
· Communicate company updates, initiatives, and expectations clearly and effectively.
· Partner with cross-functional teams (HR, Marketing, Operations, Merchandising) to support store needs.
· Support store openings, remodels, and special events.
HOW TO BE SUCCESSFUL IN THIS ROLE:
Build Strong Relationships
· With Store Managers: Be a coach and mentor. Understand their strengths, challenges, and goals.
· With Corporate Teams: Communicate clearly and advocate & validate your stores’ needs.
· With Clients: Create experiences that feel personal, positive, and memorable.
Master Multi-Location Management
· Develop a structured visit schedule to ensure consistent support across all stores.
· Use virtual tools (video calls, dashboards, shared documents) to stay connected between visits.
· Empower Store Managers to make decisions while maintaining alignment with company standards.
· Own your business. Take full accountabilities for all aspects of your store – people, product, process. Stay on top of the details by analyzing performance, conducting store visits, anticipating needs before they arise, and ensuring consistent execution.
Prioritize Operational Excellence
· Drive performance in sales, KPIs, and preferred business outcomes – Client satisfaction, Shrink, etc.
· Standardize best practices across stores while allowing for local adaptations.
· Ensure compliance with safety, legal, and company policies.
· Be informed. Success comes from a deep understanding of all foundations of running the business – from product placement to traffic patterns, team strengths, and in-store behaviors and metrics.
· Ensure each store reflects the brand’s values and delivers consistent experience
Lead with Vision and Accountability
· Set clear goals and expectations for each store.
· Celebrate wins and address underperformance constructively.
· Foster a culture of ownership and pride in each location.
· Balance brand and business priorities.
Develop Talent
· Identify high-potential team members and create development plans.
· Promote from within, when possible, to build loyalty and reduce turnover.
· Encourage cross-training and leadership growth.
Be Adaptable and Resilient
· Stay calm, flexible, and solution oriented.
· Learn from setbacks and continuously refine your approach.
· Own your outcomes. Take initiative, hit performance goals and deadlines, follow through.
WORK ENVIRONMENT & SCHEDULE:
· This role is an in-person position that is expected to be in the field for the majority of the work week
· Standard schedule is office hours Monday – Friday with occasional evening or weekend hours required as needed
· The candidate should be comfortable working in a fast paced, multi-faceted department that is results-driven with shifting priorities
· May require travel – locally, interisland, or domestically to visit physical store locations, external vendors, conferences, or for project requirements
· Must be able to work effectively across time zones when collaborating with mainland partners
QUALIFICATIONS:
Required:
· High School graduate or equivalent.
· Minimum of five years’ retail sales leadership experience including managing all aspects of one or more retail stores, ideally having managed multiple locations and store managers.
· Must have a valid driver’s license and means of transportation.
· Ability to work flexible schedule including nights, weekends and holidays.
· Must be willing to travel locally and inter-island up to 100 percent of the time.
· Represents the fashion and style image of Tori Richard and Kahala.
· Strong verbal and written communication skills.
· Strong observation skills - identifying and assessing customer and employee behavior, reactions, floor awareness, etc.
· Ability to foster teamwork and build relationships with both customers and team.
· Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures.
· Ability to exercise good judgment and decision-making skills.
· Computer skills, including basic knowledge of online ordering, Microsoft Office and point of sale systems
PHYSICAL DEMANDS:
· Ability to stand for duration of scheduled shift.
· Ability to stand, walk, bend, squat and or twist.
· Ability to grasp, push, reach and manipulate objects with right/left hand(s).
· Ability to bend at waist with some twisting.
· Reaching above or below shoulder level.
· Ability to use a ladder up to 10 feet.
· Ability to lift or move 25lbs.
BENEFITS:
· Paid time off
· 401(k)
· Medical/Prescription/Drug/Vision insurance
· Group Life insurance
· Ability to enroll in supplemental insurance through AFLAC
· Employee Discount
· Referral program
· Bereavement Leave
· Other benefits as outlined in the Employee Handbook
Applicants have rights under Federal Employment Laws , see Family and Medical Leave Act (FMLA) Poster ; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.
Job Type: Full-time
Base Pay: $80,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
Work Location: On the road