ESSENTIAL DUTIES AND RESPONSIBILITIES:

Leadership & Team Development

· Coach, mentor, and develop Store Managers and Sales Associates to achieve performance goals.

· Foster a culture of accountability, collaboration, and continuous improvement.

· Creates a positive work environment and encourages individuals who are passionate, forward thinkers who are not afraid to act as change-agents.

· Recruit, onboard, and develop Store Managers, Multi-Store Managers, and key store positions.

· Ensure teams are trained on trends, product knowledge, selling skills and customer service expectations.

· Evaluate team performance and provide ongoing feedback, fostering transparency and ongoing interaction with all staff.

· Communicate and partner with the Director, Ecommerce & Retail Operations or other internal stakeholders for support when necessary.

Sales & Financial Performance

· Fiscally responsible for driving performance and holds accountability for achieving store and company sales targets as well as other key performance indicators.

· Set and evaluate daily, weekly, monthly, seasonal and annual objectives in alignment with the Director of Retail and eCommerce Operations. Analyze sales trends and KPIs to identify opportunities for growth.

· Forecast sales trends and market activities and schedules adequate floor coverage for proper conversion.

· Collaborating with Store Managers to develop and implement local strategies.

· Provide feedback on product selling and performance and utilize reporting to make strategic merchandise moves to improve product selling.

· Effectively utilizes marketing and promotional activities to engage customers and drive results.

· Oversee and ensure compliance with inventory management processes for accuracy and loss prevention

· Manage district budgets and expense controls.

· Monitor expenses and payroll to ensure profitability and budget compliance.

Operational Excellence

· Ensure consistent execution of company policies, procedures, and brand standards.

· Conduct regular store visits to assess operations, merchandising, and client service experience.

· Effectively manages store payroll by adhering to wage cost guidelines and overseeing the store schedules.

· Monitor compliance with safety, security, and regulatory requirements.

Client Experience

· Champion a client-first mindset across all stores.

· Creates an elevated sales and customer service environment where client engagement is the priority.

· Address escalated customer concerns and ensure resolution aligns with company values.

· Promote community engagement initiatives.

· Stays abreast of current retail and customer trends in the industry.

Store Standards and Visual Guidelines

· Executes floor-set, promotional and visual merchandising directives.

· Supervises the overall cleanliness and organization of the sales floor and backroom; utilizes company tools to ensure staff accountability.

· Ensures store appearance and atmosphere supports and reinforces the desired brand image, standards, and

Communication & Collaboration

· Serve as a liaison between corporate and store teams

· Communicate company updates, initiatives, and expectations clearly and effectively.

· Partner with cross-functional teams (HR, Marketing, Operations, Merchandising) to support store needs.

· Support store openings, remodels, and special events.

HOW TO BE SUCCESSFUL IN THIS ROLE:

Build Strong Relationships

· With Store Managers: Be a coach and mentor. Understand their strengths, challenges, and goals.

· With Corporate Teams: Communicate clearly and advocate & validate your stores’ needs.

· With Clients: Create experiences that feel personal, positive, and memorable.

Master Multi-Location Management

· Develop a structured visit schedule to ensure consistent support across all stores.

· Use virtual tools (video calls, dashboards, shared documents) to stay connected between visits.

· Empower Store Managers to make decisions while maintaining alignment with company standards.

· Own your business. Take full accountabilities for all aspects of your store – people, product, process. Stay on top of the details by analyzing performance, conducting store visits, anticipating needs before they arise, and ensuring consistent execution.

Prioritize Operational Excellence

· Drive performance in sales, KPIs, and preferred business outcomes – Client satisfaction, Shrink, etc.

· Standardize best practices across stores while allowing for local adaptations.

· Ensure compliance with safety, legal, and company policies.

· Be informed. Success comes from a deep understanding of all foundations of running the business – from product placement to traffic patterns, team strengths, and in-store behaviors and metrics.

· Ensure each store reflects the brand’s values and delivers consistent experience

Lead with Vision and Accountability

· Set clear goals and expectations for each store.

· Celebrate wins and address underperformance constructively.

· Foster a culture of ownership and pride in each location.

· Balance brand and business priorities.

Develop Talent

· Identify high-potential team members and create development plans.

· Promote from within, when possible, to build loyalty and reduce turnover.

· Encourage cross-training and leadership growth.

Be Adaptable and Resilient

· Stay calm, flexible, and solution oriented.

· Learn from setbacks and continuously refine your approach.

· Own your outcomes. Take initiative, hit performance goals and deadlines, follow through.

WORK ENVIRONMENT & SCHEDULE:

· This role is an in-person position that is expected to be in the field for the majority of the work week

· Standard schedule is office hours Monday – Friday with occasional evening or weekend hours required as needed

· The candidate should be comfortable working in a fast paced, multi-faceted department that is results-driven with shifting priorities

· May require travel – locally, interisland, or domestically to visit physical store locations, external vendors, conferences, or for project requirements

· Must be able to work effectively across time zones when collaborating with mainland partners

QUALIFICATIONS:

Required:

· High School graduate or equivalent.

· Minimum of five years’ retail sales leadership experience including managing all aspects of one or more retail stores, ideally having managed multiple locations and store managers.

· Must have a valid driver’s license and means of transportation.

· Ability to work flexible schedule including nights, weekends and holidays.

· Must be willing to travel locally and inter-island up to 100 percent of the time.

· Represents the fashion and style image of Tori Richard and Kahala.

· Strong verbal and written communication skills.

· Strong observation skills - identifying and assessing customer and employee behavior, reactions, floor awareness, etc.

· Ability to foster teamwork and build relationships with both customers and team.

· Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures.

· Ability to exercise good judgment and decision-making skills.

· Computer skills, including basic knowledge of online ordering, Microsoft Office and point of sale systems

PHYSICAL DEMANDS:

· Ability to stand for duration of scheduled shift.

· Ability to stand, walk, bend, squat and or twist.

· Ability to grasp, push, reach and manipulate objects with right/left hand(s).

· Ability to bend at waist with some twisting.

· Reaching above or below shoulder level.

· Ability to use a ladder up to 10 feet.

· Ability to lift or move 25lbs.

BENEFITS:

· Paid time off

· 401(k)

· Medical/Prescription/Drug/Vision insurance

· Group Life insurance

· Ability to enroll in supplemental insurance through AFLAC

· Employee Discount

· Referral program

· Bereavement Leave

· Other benefits as outlined in the Employee Handbook

Applicants have rights under Federal Employment Laws , see Family and Medical Leave Act (FMLA) Poster ; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

Job Type: Full-time

Base Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Flexible schedule

Work Location: On the road