Brand & Visual Merchandising Standards

• Maintain strong visual principles ensuring consistency across stores while adapting to unique layouts, customer demographics, and product assortments
• Execute brand directives across all retail locations, including floor layouts, product placement, window displays, and fixture movement
• Oversee mannequin changes and window directives are implemented according to directives
• Keep all visual elements such as props and signage clean, on brand, and relevant
• Regularly audit store merchandising standards and make in the moment suggestions to maintain brand standards
• Ensure all visual areas are clean, organized, and well-lit. Address or report and issues that impact appearance or client experience to the appropriate internal stakeholders

Learning & Engagement

• Partner with Store Managers and teams to communicate standards and expectations
• Train teams on basic merchandising principles, brand expectations, and how to execute seasonal floor sets and activations
• Provide in the moment feedback, work with store teams on visual merchandising activities, and follow-up on any tasks as assigned
• Foster a shared responsibility for visual standards, empowering the teams to own the visual representation of their stores
• Review product knowledge while working on the store salesfloor, communicating the “why” behind product placement with educating features and benefits of the product
• Collaborate with creative, retail, and buying teams to pilot new visual strategies in the field
• Acts as a brand ambassador on the sales floor by supporting the sales team in delivering an elevated client experience by interacting with clients when appropriate and maintaining professionalism while in client purview

Analytics & Reporting

• Analyze business trends, assortment needs, and client feedback to identify merchandising opportunities and execute creative, data-driven solutions that drive sales
• Review sales performance by location and product selling for each brand to execute personalized action plans based on individual store needs
• Track and report on merchandising initiatives and floor updates, verifying intended outcomes or identifying opportunities for further optimization
• Communicate field observations and market-specific insights into the Visual and Retail leadership teams

New Initiatives and Projects

• Assist with campaign launches, product drops, activations that require visual merchandising partnership including set-up, installation, or removal of all in-store brand elements such as signage, props, displays, event materials, or seasonal items
• Support visual & operational execution for store openings, renovations, and store closings
• Propose new display ideas, window concepts, or in-store story-telling moments based on trends, market research and observations, and client feedback
• Attend store meetings, conference calls, Manager Meetings, and other training requirements as outlined by management

This description reflects the key responsibilities but is not intended to be all-inclusive. The role may evolve and include additional duties and responsibilities as assigned to meet the shifting needs of the organization.

HOW TO BE SUCCESSFUL IN THIS ROLE:

• Think like a client. Anticipate needs and create displays that feel personal to the brands, relevant, and timely while considering the client experience in each physical store.
• Balance brand and business. Be both a storyteller and a tactician, building emotional connections while driving measurable results. Communicate these initiatives clearly and consistently.
• Be self-directed and accountable. With limited oversight, success relies on your ability to take initiative, execute standards, and confidently solve challenges independently.
• Stay curious and proactive. Test, learn, and pivot. Look for new ideas, stay on top of innovations, and look for new ideas driven by data and experience.
• Build strong in-store relationships. Establish trust and collaboration. Work alongside them to elevate our physical presence.
• Manage time intentionally. Prioritize store visits, communicate expectations, provide timely follow-up, and do what you commit to. Adheres to company guidelines for dependability and attendance.
• Prioritize with purpose. With multiple locations and competing deadlines, the way to win is to know what to tackle first. Focus on high visibility and revenue generating stores and tasks. Stay agile, communicate, and partner when needed.
• Stay inspired. Be on the lookout for market shifts, competitor strategies, and client reactions. Constantly challenge your creativeness by staying fresh, innovative, and in the know of what is new and trending.

WORK ENVIRONMENT & SCHEDULE:

• Field-based; rotates between the corporate office & assigned store locations. Interisland travel may be required.
• This position will spend majority of their time on the sales floor, in stockrooms, and occasionally at the corporate office for business review and touch bases
• The typical schedule is Monday – Friday during store operating hours which vary by location. Schedules may also require early mornings, late nights, or weekends based on floor changes, product launches, or special projects
• Must be comfortable with an ever-adaptive, fast-paced retail store environment, while stores may be open and active.
• Physical demands are part of the role, including being on your feet for long periods of time, climbing on ladders, or moving mannequins and fixtures.

QUALIFICATIONS:

Required:

• High School graduate or equivalent
• Ability to work flexible schedule including nights, weekends, and holidays
• Valid driver’s license with reliable transportation
• 2 – 3 years of experience in visual merchandising
• Strong understanding of visual merchandising standards and ability to interpret and execute against directives
• Strong interpersonal and communication skills to collaborate with store leadership and teams
• Self-directed, proactive, and comfortable working independently
• Basic proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Teams)

Preferred:

• Experience supporting multiple locations or working in a field-based visual role
• Background in fashion, lifestyle, or specialty retail environments
• Understanding of retail KPIs and how they connect to sales performance
• Experience supporting new store openings, events, or other projects

PHYSICAL DEMANDS:

• Ability to sit for extended periods of time
• Ability to stand for extended periods of time
• Ability to stand, walk, bend, kneel, squat, stoop and or twist
• Ability to grasp, push, pull, reach and manipulate objects with right/left hand(s)
• Ability to turn, bend with some twisting
• Ability to lift 25 pounds occasionally for materials, displays, or event set-up
• Capability to travel occasionally – locally, interisland, or nationally

BENEFITS:

• Pay: $18.00-$23.00 Hourly
• Paid time off
• 401(k)
• Medical/Prescription/Drug/Vision insurance
• Group Life insurance
• Ability to enroll in supplemental insurance through AFLAC
• Employee Discount
• Referral program
• Bereavement Leave
• Other benefits as outlined in the Employee Handbook

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Buying 

• Own end to end merchandising and buying strategies, identify and seek opportunities to positively affect company’s overall point of view and financial outcome.
• Review seasonal collections, strategize investments based on OTB, sales analysis, trend projection, and historical performance for their assigned brand and/or category.
• Build, evaluate and revise sales plans at category and collection level.
• Develop monthly allocation and product launch plans in collaboration with Marketing, Visual Merchandising, and Store Operations, in accordance with marketing and promotion strategies.
• Identify new business opportunities through sales analysis, retail feedback and competitive research.
• Maintain margin by managing seasonal markdowns and eventual RTV strategy.
• Ensure all steps of data entry and POs for new collections are accurately entered in the system.
• Attend merchandising, marketing, and product related meetings for the assigned brand and/or category.
• Partner with the Director to formulate and execute assortment plans for seasonal buys, strategize investments based on OTB, sales analysis, trend projection, and historical performance

Inventory Management and Replenishment 

• Consistently monitor sales and stock for all stores, analyze and execute replenishments, transfers, and consolidations accordingly to provide optimal size integrity, maximize sales opportunity, and minimize leftover stock. 
• Review weekly replenishment/ transfer recommendations made by Retail Support Team and make necessary adjustments.
• Validate all replenishment POs written by Retail Support Team and send to Corporate Customer Service.
• Analyze stock performance and recommend merchandise for markdown and eventual RTV Execute markdowns and other price changes in retail system
• Manage minimums for auto replenishable stock, review and adjust when necessary
• Plan and communicate Monthly Delivery Calendar for retail and online stores to ensure merchandise are delivered promptly and according to marketing plans; coordinate and negotiate with Shipping Department to minimize impact on merchandise delays
• Work with Store Managers, Retail Operations, Customer Service, and Shipping Departments to resolve shipping discrepancies 
• Review and process damage returns, record damage reasons and spot trends for possible defective items or production issues and communicate with the Director and the Corporate Merchandising Team
• Manage all inventory adjustments and cycle counts
• Recommend and perform other analyses and actions needed to maintain inventory health

Business Intelligence 

• Provide necessary reports and analytics to stores and corporate stakeholders
• Have in depth understanding of retail, online, and business intelligence systems, be the “go-to” person for resolving issues and creating new report modules
• Provide ad hoc reports as needed in a timely manner

Retail and Online store support 

• Communicate new product arrivals and business trends
• Participate in store openings, closings and events as required
• Attend weekly conference calls, store and manager meetings, and training sessions as required
• Participate in weekly Online and Merchandising meetings and provide support as necessary
• Attend monthly Online Target meetings to coordinate product launches in accordance with marketing plans
• Work with Marketing to develop product knowledge materials for store teams
• Lead bi-weekly product touch base with store managers, understand each store’s sales trend and adjust strategies accordingly

Other responsibilities 

• Build strong working relationships across departments throughout corporate and in stores Handle other duties as assigned by the Director

Work Environment

• Adhere to company guidelines of dependability, including attendance requirements, professionalism, and conduct, as listed in the employee handbook

MINIMUM QUALIFICATIONS:

• College graduate or equivalent required
• Minimum two years (2) of retail buying experience
• Previous inventory control experience necessary
• Strong verbal and written communication skills
• Meticulous attention to detail and high analytical thinking
• Ability to multi-task and meet deadlines in a fast-paced environment
• Ability to exercise strong judgment and decision-making
• Expertise in Microsoft Office (Excel, Word, Outlook etc.)
• Prior experience with point-of-sale systems preferred 

Mathematical Skills:

• Expertise in retail math is required
• The ability to understand, navigate and create complex calculations and formulas is required

Physical Demands:

• Ability to sit for long periods of time.
• Ability to stand for 8+ hours or duration of scheduled shift
• Ability to stand, walk, bend, squat and or twist
• Ability to grasp, push, reach and manipulate objects with right/left hand(s).
• Ability to bend at waist with some twisting Reaching above or below shoulder level
• Ability to occasionally climb ladders to store, receive and/or place materials and/or merchandise

ESSENTIAL DUTIES AND RESPONSIBILITIES

To be further defined in an ongoing manner collaboratively with the Director of Marketing, duties and responsibilities of this role include, but are not limited to:

Brand Collaterals and Visual Identity.

Lead the Graphics team in partnership with the Marketing Director to ensure the quality and consistency of brand-right communications.

• Visual and image editing using adapted software and technologies.
• Create web ready product imagery to support E-com and Paid Ads as well as partners’ needs.
• Ensure product images meet quality and company standards.
• Coordinate with Merchandising teams and our in-house studios to acquire images and graphic assets.
• Confirm images are uploaded accurately to sites and digital asset management tools.
• Assist with troubleshooting and resolve image issues.
• Manage and tracking progress on assigned tasks through various interfaces including in-house task management tools, Microsoft Excel, Google Sheets, SharePoint.
• Coordinate with cross-functional partners.
• Organize tasks to meet deadlines.
• Lead packaging and branding developments

MINIMUM QUALIFICATIONS

• Bachelor's degree in design or related areas and/or seven+ years of Design/Visual Merchandising management experience preferred.
• Adaptability/Agility: Navigate uncertainty and ambiguity, swiftly adjusting priorities in a fast-paced environment.
• Entrepreneurship: Take the initiative to ensure business success, striving toward ambitious goals with innovation and a sense of ownership.
• Leadership: Inspire and motivate others, effectively developing and directing teams. Strong written and oral communication skills
• A positive attitude towards collaboration, and initiative with a “can do attitude” to ensure company financial and other goals are met.
• Organizational and time management skills are a must.
• Consumer apparel experience preferred.

PHYSCIAL DEMANDS

• Ability to sit for extended periods of time
• Ability to stand, walk, bend, kneel, squat, stoop and or twist.
• Ability to grasp, push, pull, reach and manipulate objects with right/left hand(s).
• Ability to turn, bend with some twisting

BENEFITS:

• Pay: $65,000-$75,000 Annual
• 401(k)
• Dental insurance
• Generous Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

• Ala Moana Center (Oahu)
• Outrigger Waikiki (Oahu)
• Hilton Hawaiian Village (Oahu)
• Royal Hawaiian Hotel (Oahu)
• Kailua Village Shops (Oahu)
• Kahala Mall (Oahu)
• Whaler's Village (Maui)
• Hyatt Regency Maui (Maui)
• Wailea (Maui)
• Kings' Shops (Hawai'i)
• Shops at Kukuiula (Kaua'i)
• Grand Hyatt (Kaua'i)

Your Impact:

• Provide the best possible shopping experience for all guests
• Meet and/or exceed sales targets and KPI standards
• Fostering customer relationships for clienteling
• Standard opening and closing procedures
• Maintain store standards and participate in merchandising of exciting new product!
• Contribution to our team-oriented environment –achieving targets, friendly banter with store and individual contests and achieving overall store and company objectives

Benefits we offer:

• Ability to earn $14 - $20 per hour, to include base pay and commission
• Uniform allowance
• Generous employee discount
• Flexible schedules based on business needs

You’ll excel with the following:

• Two years of retail experience including opening and closing procedures
• Ability to work nights, weekends and holidays
• A personality and style that meets the Tori Richard brand
• Basic computer knowledge – including experience with point of sale systems and Microsoft office

Qualifications:

• Retail sales: 2 years (Required)

Other Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Commission pay

 ESSENTIAL DUTIES AND RESPONSIBILITIES

• Use good judgement and safety measures to drive the company box truck
• Unload/load boxes of merchandise
• Check in all merchandise and material entering the warehouse according to cut sheets and/or packing list.
• Accurately pull garments from the warehouses to fulfil pick ticket orders.
• Ensure items are properly labeled and tagged according to customer request standards, prior to packing.
• Return garments to stock.
• Ensure presence and completeness of shipping request slips and packing list on all orders.
• Maintain effective and timely communication with the Shipping Manager regarding problems with orders, missing goods, excess goods, damaged goods, pending shipments, etc.
• Ensure goods are protected and kept clean and dry at all times.
• Maintain organization and cleanliness of warehouse.

MINIMUM QUALIFICATIONS

• Must be able to pass the FMCA medical examination. (Non-CDL)
• Previous warehouse/shipping/stock experience
• Reliable, dependable, responsible, and trustworthy.
• Possesses a great work ethic and a "can-do" attitude.
• Ability to multi-task and prioritize workloads.
• Demonstrate the ability to work as a team.

PHYSCIAL DEMANDS

• Ability to safely operate box truck/cargo van
• Ability to stand, walk, bend, kneel, squat, stoop, turn, and or twist.
• Ability to grasp, squeeze, push, pull, reach and manipulate objects with right/left hand(s).
• Ability to lift and carry 30+ lbs.

Benefits we offer:

• Set Monday through Friday schedule
• 7 paid Holidays
• Vacation time off
• Generous employee discount
• Medical insurance
• 401k (and 401k match)
• Life Insurance

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Application Question(s):

• Ability to successfully complete FMCSA-regulated medical exam for driving of company box truck?

Experience:

• Shipping and Receiving: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person