ESSENTIAL DUTIES AND RESPONSIBILITIES:
Operational Support
- Manage identified daily, weekly, monthly, quarterly, and annual tasks and procedures.
- Assist store teams with operational support with all retail systems including the point-of-sale system and other technical support.
- Serve as the point of contact for store leadership and the retail office regarding operational issues and provide prompt resolution.
- Oversee Microsoft 365 applications and computer-based programs in partnership with the Retail Operations Coordinator.
- Support the rollout and implementation of new systems, procedures, and policies in retail locations. Update the Operations Manual as necessary.
- Fulfill supply requests for branded supplies and maintain sufficient inventory levels.
- Oversee accounting processes including tender reconcillation and store funds.
- Organize and oversee annual physical inventories of all retail stores.
- Provide ongoing support and training to ensure compliance with company standards.
Process Management
- Identify opportunities to improve operational processes and increase efficiency across retail locations.
- Collaborate with store management to implement best practices and streamline workflows.
- Monitor and analyze store performance data to identify trends, challenges, and areas for improvement.
Project Management
- Participate in special projects, such as new store openings, renovations, and technology rollouts.
- Track project progress and prepare reports for management on key milestones and deliverables.
Client Experience
- Support initiatives to enhance the in-store client experience through efficient store operations.
- Respond to feedback from clients and store teams to identify areas for operational improvements that benefit the customer journey.
Other Requirements
- Attend conference calls, store and manager meetings and training sessions.
- Adhere to company guidelines of dependability, including attendance requirements, professionalism and conduct.
- Handle other duties as assigned by the Director, Retail & Ecommerce Operations
QUALIFICATIONS:
- Bachelor’s degree in business administration, retail management, or related field preferred.
- 2+ years of experience in retail operations, store management, or a related role.
- Strong understanding of retail business practices and inventory management systems.
- Proficiency in Microsoft 365, and retail management software, specifically POS systems.
DESIRED ATTRIBUTES:
- Excellent organizational and time management skills with the ability to prioritize multiple projects.
- Effective communication and interpersonal skills to build relationships with cross-functional teams.
- Problem-solver with a proactive approach to identifying challenges and opportunities.
- Detail-oriented with a commitment to maintaining high operational standards.
- Adaptable and flexible in a fast-paced, dynamic retail environment.
- Strong commitment to delivering exceptional customer service and overall results.
PHYSICAL DEMANDS:
- Ability to sit for long periods of time.
- Ability to stand for 8+ hours.
- Ability to stand, walk, bend, squat and or twist.
- Ability to grasp, push, reach and manipulate objects with right/left hand(s).
- Ability to bend at waist with some twisting
- Reaching above or below shoulder level
- Ability to occasionally climb ladders to store, receive and/or place materials and/or merchandise.
- Ability to lift 10+ lbs.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Experience:
- Inventory management: 1 year (Required)
- Retail management: 2 years (Required)
- Retail Operations: 2 years (Required)
Work Location: In person