RETAIL OPERATIONS SPECIALIST

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Operational Support

  • Manage identified daily, weekly, monthly, quarterly, and annual tasks and procedures.
  • Assist store teams with operational support with all retail systems including the point-of-sale system and other technical support.
  • Serve as the point of contact for store leadership and the retail office regarding operational issues and provide prompt resolution.
  • Oversee Microsoft 365 applications and computer-based programs in partnership with the Retail Operations Coordinator.
  • Support the rollout and implementation of new systems, procedures, and policies in retail locations. Update the Operations Manual as necessary.
  • Fulfill supply requests for branded supplies and maintain sufficient inventory levels.
  • Oversee accounting processes including tender reconcillation and store funds.
  • Organize and oversee annual physical inventories of all retail stores.
  • Provide ongoing support and training to ensure compliance with company standards.

Process Management

  • Identify opportunities to improve operational processes and increase efficiency across retail locations.
  • Collaborate with store management to implement best practices and streamline workflows.
  • Monitor and analyze store performance data to identify trends, challenges, and areas for improvement.

Project Management

  • Participate in special projects, such as new store openings, renovations, and technology rollouts.
  • Track project progress and prepare reports for management on key milestones and deliverables.

Client Experience

  • Support initiatives to enhance the in-store client experience through efficient store operations.
  • Respond to feedback from clients and store teams to identify areas for operational improvements that benefit the customer journey.

Other Requirements

  • Attend conference calls, store and manager meetings and training sessions.
  • Adhere to company guidelines of dependability, including attendance requirements, professionalism and conduct.
  • Handle other duties as assigned by the Director, Retail & Ecommerce Operations

QUALIFICATIONS:

  • Bachelor’s degree in business administration, retail management, or related field preferred.
  • 2+ years of experience in retail operations, store management, or a related role.
  • Strong understanding of retail business practices and inventory management systems.
  • Proficiency in Microsoft 365, and retail management software, specifically POS systems.

DESIRED ATTRIBUTES:

  • Excellent organizational and time management skills with the ability to prioritize multiple projects.
  • Effective communication and interpersonal skills to build relationships with cross-functional teams.
  • Problem-solver with a proactive approach to identifying challenges and opportunities.
  • Detail-oriented with a commitment to maintaining high operational standards.
  • Adaptable and flexible in a fast-paced, dynamic retail environment.
  • Strong commitment to delivering exceptional customer service and overall results.

PHYSICAL DEMANDS:

  • Ability to sit for long periods of time.
  • Ability to stand for 8+ hours.
  • Ability to stand, walk, bend, squat and or twist.
  • Ability to grasp, push, reach and manipulate objects with right/left hand(s).
  • Ability to bend at waist with some twisting
  • Reaching above or below shoulder level
  • Ability to occasionally climb ladders to store, receive and/or place materials and/or merchandise.
  • Ability to lift 10+ lbs.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift

Experience:

  • Inventory management: 1 year (Required)
  • Retail management: 2 years (Required)
  • Retail Operations: 2 years (Required)

Work Location: In person

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