RETAIL OPERATIONS ASSOCIATE

Surround yourself with like-minded lovers of art and fashion. Our fun, spirited, retail team is looking for friendly, collaborative, and passionate individuals to help others feel and look their best! With retail locations across the Hawaiian Islands, our team members strive to provide an extraordinary shopping experience while acting as brand ambassadors. With a company history that spans over 65 years and founded locally, we have deep ties to our community and consider employees part of the Tori Richard Ohana. Come see what we’re all about!

Position: Full Time Operations Associate

Locations:

  • NEW Flagship location in Waikiki

The Operations Associate is responsible for supporting the management team in maintaining back-of-house organization. The Operations Associate is accountable for conducting the processing, filing, and reporting of shipping and receiving documentation with accuracy and timeliness, as well as participating in the organization and standards maintenance of front and back of house.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Inventory Oversight

· Responsible for establishing and maintaining back of house organization and replenishment practices in partnership with store leadership.

· Ensures the sales floor is appropriately merchandised and that integrity in product displays is maintained.

· Fulfills omni-channel sales orders.

· Responsible for receiving, shipping, and processing all purchase orders, advance shipping notices, returns to vendor, transfers, and stock balance requests in partnership with leadership and store teams.

· Ensures organization, cleanliness, and standards are in place for all back-of-house organization.

Operational Excellence

  • Supports store leadership team in controlling company assets, loss prevention, and inventory management.
  • Manages inventory regarding loss prevention, cycle counting, receiving of merchandise, damages, transfers, returns-to-vendor, backstock placement, etc.
  • Manages store responsibilities for product by utilizing the monthly Delivery Calendar.
  • Provides feedback on back-of-house and merchandising processes to store leadership and the retail office.

Store Standards

  • Assists in floor-sets and promotional directives.
  • Contributes to the overall cleanliness and organization of the sales floor and backroom, with direct responsibility for the backroom.
  • Ensures store appearance and atmosphere supports and reinforces the brand image.
  • Understands, supports, and complies with all company policies and procedures.

Work Environment

  • Helps to create a quality working environment that will encourage others to develop and excel.
  • Fosters a work climate that inspires mutual trust, respect, professionalism, and teamwork to achieve goals.
  • Helps to foster a collaborative, fun and inspiring environment.

Miscellaneous

  • Handles other duties as assigned by the store leadership and retail office.
  • Attends store and company meetings and trainings.

QUALIFICATIONS:

  • High School graduate or equivalent.
  • Minimum of one to two years retail experience preferred.
  • Ability to work flexible schedule including nights, weekends, and holidays.
  • Strong verbal and written communication skills.
  • Ability to foster teamwork and build relationships.
  • Ability to retain and utilize data, i.e., names, merchandise, information, policies, and procedures.
  • Ability to exercise good judgment and decision-making skills.
  • Rudimentary computer skills, including basic knowledge of Microsoft Office and experience with point-of-sale systems.

PHYSICAL DEMANDS:

· Ability to stand for 8+ hours or duration of scheduled shift.

· Ability to stand, walk, bend, squat and or twist.

· Ability to grasp, push, reach and manipulate objects with right/left hand(s).

· Ability to lift and carry up to 30 lbs.

· Ability to reach above or below shoulder level

· Ability to occasionally climb ladders to store, receive and/or place materials and/or merchandise.

Job Type: Full-time

Pay: $14.00 - $20.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8-hour shift
  • Day shift
  • Night shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Experience:

  • Retail Operations/Stock: 1 year (Preferred)

Work Location: In person

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