DISTRICT MANAGER (Outer Island)

• Coach, mentor, and develop Store Managers and Sales Associates to achieve performance goals. 

• Foster a culture of accountability, collaboration, and continuous improvement. 

• Creates a positive work environment and encourages individuals who are passionate, forward thinkers who are not afraid to act as change-agents. 

• Recruit, onboard, and develop Store Managers, Multi-Store Managers, and key store positions. 

• Ensure teams are trained on trends, product knowledge, selling skills and customer service expectations. 

• Evaluate team performance and provide ongoing feedback, fostering transparency and ongoing interaction with all staff. 

• Communicate and partner with the Director, Ecommerce & Retail Operations or other internal stakeholders for support when necessary. 

• Fiscally responsible for driving performance and holds accountability for achieving store and company sales targets as well as other key performance indicators. 

• Set and evaluate daily, weekly, monthly, seasonal and annual objectives in alignment with the Director of Retail and eCommerce Operations. Analyze sales trends and KPIs to identify opportunities for growth. 

• Forecast sales trends and market activities and schedules adequate floor coverage for proper conversion. 

• Collaborating with Store Managers to develop and implement local strategies. 

• Provide feedback on product selling and performance and utilize reporting to make strategic merchandise moves to improve product selling. 

• Effectively utilizes marketing and promotional activities to engage customers and drive results. 

• Oversee and ensure compliance with inventory management processes for accuracy and loss prevention 

• Manage district budgets and expense controls. 

• Monitor expenses and payroll to ensure profitability and budget compliance. 

• Ensure consistent execution of company policies, procedures, and brand standards. 

• Conduct regular store visits to assess operations, merchandising, and client service experience. 

• Effectively manages store payroll by adhering to wage cost guidelines and overseeing the store schedules. 

• Monitor compliance with safety, security, and regulatory requirements. 

• Champion a client-first mindset across all stores. 

• Creates an elevated sales and customer service environment where client engagement is the priority. 

• Address escalated customer concerns and ensure resolution aligns with company values. 

• Promote community engagement initiatives. 

• Stays abreast of current retail and customer trends in the industry. 

• Executes floor-set, promotional and visual merchandising directives. 

• Supervises the overall cleanliness and organization of the sales floor and backroom; utilizes company tools to ensure staff accountability. 

• Ensures store appearance and atmosphere supports and reinforces the desired brand image, standards, and  

• Serve as a liaison between corporate and store teams 

• Communicate company updates, initiatives, and expectations clearly and effectively. 

• Partner with cross-functional teams (HR, Marketing, Operations, Merchandising) to support store needs. 

• Support store openings, remodels, and special events. 

• With Store Managers: Be a coach and mentor. Understand their strengths, challenges, and goals. 

• With Corporate Teams: Communicate clearly and advocate & validate your stores’ needs. 

• With Clients: Create experiences that feel personal, positive, and memorable. 

• Develop a structured visit schedule to ensure consistent support across all stores. 

• Use virtual tools (video calls, dashboards, shared documents) to stay connected between visits. 

• Empower Store Managers to make decisions while maintaining alignment with company standards. 

• Own your business. Take full accountabilities for all aspects of your store – people, product, process. Stay on top of the details by analyzing performance, conducting store visits, anticipating needs before they arise, and ensuring consistent execution.  

• Drive performance in sales, KPIs, and preferred business outcomes – Client satisfaction, Shrink, etc. 

• Standardize best practices across stores while allowing for local adaptations. 

• Ensure compliance with safety, legal, and company policies. 

• Be informed. Success comes from a deep understanding of all foundations of running the business – from product placement to traffic patterns, team strengths, and in-store behaviors and metrics. 

• Ensure each store reflects the brand’s values and delivers consistent experience 

• Set clear goals and expectations for each store. 

• Celebrate wins and address underperformance constructively. 

• Foster a culture of ownership and pride in each location. 

• Balance brand and business priorities. 

• Identify high-potential team members and create development plans. 

• Promote from within, when possible, to build loyalty and reduce turnover. 

• Encourage cross-training and leadership growth. 

• Stay calm, flexible, and solution oriented. 

• Learn from setbacks and continuously refine your approach. 

• Own your outcomes. Take initiative, hit performance goals and deadlines, follow through. 

• This role is an in-person position that is expected to be in the field for the majority of the work week 

• Standard schedule is office hours Monday – Friday with occasional evening or weekend hours required as needed 

• The candidate should be comfortable working in a fast paced, multi-faceted department that is results-driven with shifting priorities 

• May require travel – locally, interisland, or domestically to visit physical store locations, external vendors, conferences, or for project requirements 

• Must be able to work effectively across time zones when collaborating with mainland partners 

• High School graduate or equivalent. 

• Minimum of five years’ retail sales leadership experience including managing all aspects of one or more retail stores, ideally having managed multiple locations and store managers. 

• Must have a valid driver’s license and means of transportation. 

• Ability to work flexible schedule including nights, weekends and holidays. 

• Must be willing to travel locally and inter-island up to 100 percent of the time. 

• Represents the fashion and style image of Tori Richard and Kahala. 

• Strong verbal and written communication skills. 

• Strong observation skills - identifying and assessing customer and employee behavior, reactions, floor awareness, etc. 

• Ability to foster teamwork and build relationships with both customers and team. 

• Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures. 

• Ability to exercise good judgment and decision-making skills. 

• Computer skills, including basic knowledge of online ordering, Microsoft Office and point of sale systems 

• Ability to stand for duration of scheduled shift. 

• Ability to stand, walk, bend, squat and or twist. 

• Ability to grasp, push, reach and manipulate objects with right/left hand(s). 

• Ability to bend at waist with some twisting. 

• Reaching above or below shoulder level. 

• Ability to use a ladder up to 10 feet. 

• Ability to lift or move 25lbs. 

• Paid time off 

• 401(k) 

• Medical/Prescription/Drug/Vision insurance 

• Group Life insurance 

• Ability to enroll in supplemental insurance through AFLAC 

• Employee Discount 

• Referral program 

• Bereavement Leave 

• Other benefits as outlined in the Employee Handbook 

Compensation: $80,000 - $100,000 annually, commensurate with experience