Sales Leadership
- Creates an elevated sales and customer service environment where customer engagement is the priority.
- Leads in driving performance to achieve store and company sales targets as well as other key performance indicators.
- Sets and evaluates daily, weekly, monthly, seasonal, and annual objectives for the team in partnership with the Multi-Store Manager.
- Reviews and delivers results in sales, brand experience, and customer relationships.
- Drives omni-channel selling behaviors by utilizing available tools and technology.
- Builds a personal client book through establishing client relationships to drive additional sales and customer engagement and leads staff to do the same.
- Effectively utilizes marketing and promotional activities to engage customers and drive results.
Business Ownership
- Assists in forecasting sales trends and market activities and schedules adequate floor coverage for proper conversion.
- Helps build strategies to meet or exceed business expectations by consistently meeting commitments and re-aligning to evolving objectives.
- Multi-tasks and prioritizes business needs.
- Oversees inventory processes to ensure accuracy, including in-store replenishment practices, receiving procedures, returns to vendor, processing damages, and cycle counts.
- Provides feedback on product selling and performance and utilizes data reporting to make strategic merchandise moves to improve product selling.
- Ensures proper salesfloor coverage by maintaining adequate staffing within payroll budgets that allows for seamless conversion and client interactions.
Staffing and Associate Development
- Fosters a positive work environment and encourages individuals who are passionate, forward thinkers who are not afraid to act as change agents.
- Networks locally to recruit and hire top talent.
- Follows company criteria for properly hiring, coaching, developing, and reviewing staff performance.
- Administers company HR programs including performance reviews, compensation adjustments, employment practices, and employment records.
- Ensures associates are trained and coached on trends, product knowledge, selling skills, and customer service expectations to support the brand experience. Requests additional training assistance as needed.
- Evaluates team performance and provides ongoing feedback that fosters transparency and ongoing interaction with all team members.
- Participates in the facilitation of store meetings.
Operational Excellence
- Effectively manages store payroll by adhering to budgeted hours, staffing guidelines, and coordinating the store schedule.
- Executes and oversees all in-store practices as directed by the Retail Office and direct management.
- Oversees and ensures compliance of inventory management processes for accuracy and loss prevention.
- Protects company assets including inventory and cash banks as well as ongoing facilities maintenance and basic store upkeep.
- Understands, supports, and complies with all company policies and procedures.
Store Standards and Visual Guidelines
- Executes floor-set, promotional, and visual merchandising directives.
- Supervises the overall cleanliness and organization of the sales floor and backroom; utilizes company tools to ensure staff accountability.
- Ensures store appearance and atmosphere supports and reinforces the brand image.
- Works with appropriate Retail Office partners on ensuring key products, displays, and promotions are executed according to brand standards and ensures the store is set up for success.
Work Environment
- Creates a working environment that encourages others to develop and excel.
- Fosters a work climate that inspires mutual trust, integrity, respect, professionalism, and teamwork to maintain a collaborative, fun, and inspiring work environment and achieve goals.
- Flexes daily and weekly schedule to accommodate the needs of the business.
Miscellaneous
- Participates in all conference calls, store and manager meetings, and training sessions.
- Adheres to all company guidelines of dependability, professionalism, and conduct.
- Handles other duties as assigned by the Multi-Store Manager and the Retail Office.
QUALIFICATIONS:
- High School graduate or equivalent.
- Minimum of four years retail sales leadership experience including opening/closing, scheduling, and supervision
- The ideal candidate has direct specialty apparel retail store manager experience, big-box retail apparel department management experience, or similar.
- Ability to work flexible schedule including nights, weekends, and holidays.
- Ability to travel to different locations as needed.
- Represents the fashion and style image of the Tori Richard brand.
- Strong verbal and written communication skills.
- Strong observation skills - identifying and assessing customer and employee behavior, reactions, floor awareness, etc.
- Ability to foster teamwork and build relationships with both customers and team.
- Ability to retain and utilize data, i.e. names, merchandise, information, policies, and procedures.
- Ability to exercise good judgment and decision-making skills.
- Computer skills, including basic knowledge of online ordering, Microsoft Office, and point of sale systems.
Mathematical Skills:
- High School math proficiency i.e. ability to add, subtract, complex multiplication, division, calculate percents for completion of reports, bank deposits, and schedules.
- Basic math skills for purchases, payment transactions, and bank deposits.
- Retail Math not required but a plus.
Physical Demands:
- Ability to stand for duration of scheduled shift.
- Ability to stand, walk, bend, squat, and/or twist.
- Ability to grasp, push, reach, and manipulate objects with right/left hand(s).
- Ability to bend at waist with some twisting.
- Reaching above or below shoulder level.
- Ability to use a ladder up to 10 feet.
- Ability to lift or move 25lbs.
Benefits we offer:
- Competitive salary plus commission on sales and bonus potential
- Medical and dental benefits
- 401k participation and company matching
- Additional supplemental insurance participation (Long Term Disability, Life Insurance, Aflac, Flexible Spending Account)
- Vacation and Sick time off
- Uniform allowance
- Generous employee discount
- Flexible schedules based on business needs
- Paid parking
Job Type: Full-time
Pay: $55,000.00 - $62,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Experience:
- Supervising: 4 years (Required)
- Apparel Retail Leadership: 4 years (Required)
Work Location: In person