November 11, 2024

ASSOCIATE STORE MANAGER - FLAGSHIP

Sales Leadership

Creates an elevated sales and customer service environment where customer engagement is the priority.
Leads in driving performance to achieve store and company sales targets as well as other key performance indicators.
Sets and evaluates daily, weekly, monthly, seasonal, and annual objectives for the team in partnership with the Multi-Store Manager.
Reviews and delivers results in sales, brand experience, and customer relationships.
Drives omni-channel selling behaviors by utilizing available tools and technology.
Builds a personal client book through establishing client relationships to drive additional sales and customer engagement and leads staff to do the same.
Effectively utilizes marketing and promotional activities to engage customers and drive results.

Business Ownership

Assists in forecasting sales trends and market activities and schedules adequate floor coverage for proper conversion.
Helps build strategies to meet or exceed business expectations by consistently meeting commitments and re-aligning to evolving objectives.
Multi-tasks and prioritizes business needs.
Oversees inventory processes to ensure accuracy, including in-store replenishment practices, receiving procedures, returns to vendor, processing damages, and cycle counts.
Provides feedback on product selling and performance and utilizes data reporting to make strategic merchandise moves to improve product selling.
Ensures proper salesfloor coverage by maintaining adequate staffing within payroll budgets that allows for seamless conversion and client interactions.

Staffing and Associate Development

Fosters a positive work environment and encourages individuals who are passionate, forward thinkers who are not afraid to act as change agents.
Networks locally to recruit and hire top talent.
Follows company criteria for properly hiring, coaching, developing, and reviewing staff performance.
Administers company HR programs including performance reviews, compensation adjustments, employment practices, and employment records.
Ensures associates are trained and coached on trends, product knowledge, selling skills, and customer service expectations to support the brand experience. Requests additional training assistance as needed.
Evaluates team performance and provides ongoing feedback that fosters transparency and ongoing interaction with all team members.
Participates in the facilitation of store meetings.

Operational Excellence

Effectively manages store payroll by adhering to budgeted hours, staffing guidelines, and coordinating the store schedule.
Executes and oversees all in-store practices as directed by the Retail Office and direct management.
Oversees and ensures compliance of inventory management processes for accuracy and loss prevention.
Protects company assets including inventory and cash banks as well as ongoing facilities maintenance and basic store upkeep.
Understands, supports, and complies with all company policies and procedures.

Store Standards and Visual Guidelines

Executes floor-set, promotional, and visual merchandising directives.
Supervises the overall cleanliness and organization of the sales floor and backroom; utilizes company tools to ensure staff accountability.
Ensures store appearance and atmosphere supports and reinforces the brand image.
Works with appropriate Retail Office partners on ensuring key products, displays, and promotions are executed according to brand standards and ensures the store is set up for success.

Work Environment

Creates a working environment that encourages others to develop and excel.
Fosters a work climate that inspires mutual trust, integrity, respect, professionalism, and teamwork to maintain a collaborative, fun, and inspiring work environment and achieve goals.
Flexes daily and weekly schedule to accommodate the needs of the business.

Miscellaneous

Participates in all conference calls, store and manager meetings, and training sessions.
Adheres to all company guidelines of dependability, professionalism, and conduct.
Handles other duties as assigned by the Multi-Store Manager and the Retail Office.

QUALIFICATIONS:

High School graduate or equivalent.
Minimum of four years retail sales leadership experience including opening/closing, scheduling, and supervision
The ideal candidate has direct specialty apparel retail store manager experience, big-box retail apparel department management experience, or similar.
Ability to work flexible schedule including nights, weekends, and holidays.
Ability to travel to different locations as needed.
Represents the fashion and style image of the Tori Richard brand.
Strong verbal and written communication skills.
Strong observation skills - identifying and assessing customer and employee behavior, reactions, floor awareness, etc.
Ability to foster teamwork and build relationships with both customers and team.
Ability to retain and utilize data, i.e. names, merchandise, information, policies, and procedures.
Ability to exercise good judgment and decision-making skills.
Computer skills, including basic knowledge of online ordering, Microsoft Office, and point of sale systems.

Mathematical Skills:

High School math proficiency i.e. ability to add, subtract, complex multiplication, division, calculate percents for completion of reports, bank deposits, and schedules.
Basic math skills for purchases, payment transactions, and bank deposits.
Retail Math not required but a plus.

Physical Demands:

Benefits we offer:

Competitive salary plus commission on sales and bonus potential
Medical and dental benefits
401k participation and company matching
Additional supplemental insurance participation (Long Term Disability, Life Insurance, Aflac, Flexible Spending Account)
Vacation and Sick time off
Uniform allowance
Generous employee discount
Flexible schedules based on business needs
Paid parking

Job Type: Full-time

Pay: $55,000.00 - $62,000.00 per year

Benefits:

Shift:

Experience:

Work Location: In person