ASSOCIATE STORE MANAGER - FLAGSHIP

Sales Leadership

  • Creates an elevated sales and customer service environment where customer engagement is the priority.
  • Leads in driving performance to achieve store and company sales targets as well as other key performance indicators.
  • Sets and evaluates daily, weekly, monthly, seasonal, and annual objectives for the team in partnership with the Multi-Store Manager.
  • Reviews and delivers results in sales, brand experience, and customer relationships.
  • Drives omni-channel selling behaviors by utilizing available tools and technology.
  • Builds a personal client book through establishing client relationships to drive additional sales and customer engagement and leads staff to do the same.
  • Effectively utilizes marketing and promotional activities to engage customers and drive results.

Business Ownership

  • Assists in forecasting sales trends and market activities and schedules adequate floor coverage for proper conversion.
  • Helps build strategies to meet or exceed business expectations by consistently meeting commitments and re-aligning to evolving objectives.
  • Multi-tasks and prioritizes business needs.
  • Oversees inventory processes to ensure accuracy, including in-store replenishment practices, receiving procedures, returns to vendor, processing damages, and cycle counts.
  • Provides feedback on product selling and performance and utilizes data reporting to make strategic merchandise moves to improve product selling.
  • Ensures proper salesfloor coverage by maintaining adequate staffing within payroll budgets that allows for seamless conversion and client interactions.

Staffing and Associate Development

  • Fosters a positive work environment and encourages individuals who are passionate, forward thinkers who are not afraid to act as change agents.
  • Networks locally to recruit and hire top talent.
  • Follows company criteria for properly hiring, coaching, developing, and reviewing staff performance.
  • Administers company HR programs including performance reviews, compensation adjustments, employment practices, and employment records.
  • Ensures associates are trained and coached on trends, product knowledge, selling skills, and customer service expectations to support the brand experience. Requests additional training assistance as needed.
  • Evaluates team performance and provides ongoing feedback that fosters transparency and ongoing interaction with all team members.
  • Participates in the facilitation of store meetings.

Operational Excellence

  • Effectively manages store payroll by adhering to budgeted hours, staffing guidelines, and coordinating the store schedule.
  • Executes and oversees all in-store practices as directed by the Retail Office and direct management.
  • Oversees and ensures compliance of inventory management processes for accuracy and loss prevention.
  • Protects company assets including inventory and cash banks as well as ongoing facilities maintenance and basic store upkeep.
  • Understands, supports, and complies with all company policies and procedures.

Store Standards and Visual Guidelines

  • Executes floor-set, promotional, and visual merchandising directives.
  • Supervises the overall cleanliness and organization of the sales floor and backroom; utilizes company tools to ensure staff accountability.
  • Ensures store appearance and atmosphere supports and reinforces the brand image.
  • Works with appropriate Retail Office partners on ensuring key products, displays, and promotions are executed according to brand standards and ensures the store is set up for success.

Work Environment

  • Creates a working environment that encourages others to develop and excel.
  • Fosters a work climate that inspires mutual trust, integrity, respect, professionalism, and teamwork to maintain a collaborative, fun, and inspiring work environment and achieve goals.
  • Flexes daily and weekly schedule to accommodate the needs of the business.

Miscellaneous

  • Participates in all conference calls, store and manager meetings, and training sessions.
  • Adheres to all company guidelines of dependability, professionalism, and conduct.
  • Handles other duties as assigned by the Multi-Store Manager and the Retail Office.

QUALIFICATIONS:

  • High School graduate or equivalent.
  • Minimum of four years retail sales leadership experience including opening/closing, scheduling, and supervision
  • The ideal candidate has direct specialty apparel retail store manager experience, big-box retail apparel department management experience, or similar.
  • Ability to work flexible schedule including nights, weekends, and holidays.
  • Ability to travel to different locations as needed.
  • Represents the fashion and style image of the Tori Richard brand.
  • Strong verbal and written communication skills.
  • Strong observation skills - identifying and assessing customer and employee behavior, reactions, floor awareness, etc.
  • Ability to foster teamwork and build relationships with both customers and team.
  • Ability to retain and utilize data, i.e. names, merchandise, information, policies, and procedures.
  • Ability to exercise good judgment and decision-making skills.
  • Computer skills, including basic knowledge of online ordering, Microsoft Office, and point of sale systems.

Mathematical Skills:

  • High School math proficiency i.e. ability to add, subtract, complex multiplication, division, calculate percents for completion of reports, bank deposits, and schedules.
  • Basic math skills for purchases, payment transactions, and bank deposits.
  • Retail Math not required but a plus.

Physical Demands:

  • Ability to stand for duration of scheduled shift.
  • Ability to stand, walk, bend, squat, and/or twist.
  • Ability to grasp, push, reach, and manipulate objects with right/left hand(s).
  • Ability to bend at waist with some twisting.
  • Reaching above or below shoulder level.
  • Ability to use a ladder up to 10 feet.
  • Ability to lift or move 25lbs.

Benefits we offer:

  • Competitive salary plus commission on sales and bonus potential
  • Medical and dental benefits
  • 401k participation and company matching
  • Additional supplemental insurance participation (Long Term Disability, Life Insurance, Aflac, Flexible Spending Account)
  • Vacation and Sick time off
  • Uniform allowance
  • Generous employee discount
  • Flexible schedules based on business needs
  • Paid parking

Job Type: Full-time

Pay: $55,000.00 - $62,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift

Experience:

  • Supervising: 4 years (Required)
  • Apparel Retail Leadership: 4 years (Required)

Work Location: In person

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