CORE RESPONSIBILITIES:
Sales Leadership
· Creates an elevated sales and customer service environment where customer engagement is the priority.
· Assists management in achieving store and company sales targets as well as other key performance indicators.
· Sets and evaluates daily, weekly, monthly, seasonal and annual objectives for the team in partnership with direct reports.
· Reviews and delivers results in sales, brand experience and customer relationships.
· Drives omni-channel selling behaviors by utilizing available tools and technology.
· Builds a client book through establishing client relationships to drive additional sales and customer engagement.
· Effectively utilizes marketing and promotional activities to engage customers and drive results.
Business Ownership
- Forecasts sales trends and market activities and schedules adequate floor coverage for proper conversion.
- Multi-tasks and prioritizes business needs.
- Oversees inventory processes to ensure accuracy – including but not limited to in-store replenishment practices, receiving procedures, returns to vendor, processing damages and cycle counts.
- Provides feedback on product selling and performance and uses reporting to make strategic merchandise moves to improve product selling.
Staffing and Associate Development
- Fosters a positive work environment and encourages individuals who are passionate, forward thinkers who are not afraid to act as change agents.
- Networks locally to recruit and hire top talent.
- Follows company criteria for properly hiring, reviewing, coaching and developing staff.
- Administers company HR programs including performance reviews, compensation, employment practices and employment records.
- Ensures associates are trained and coached on trends, product knowledge, selling skills and customer service expectations to support the brand experience and requests additional training assistance as needed.
- Participates in the facilitation of store meetings.
Operational Excellence
- Effectively manages store payroll by adhering to wage cost guidelines and coordinating the store schedule.
- Executes and oversees all in-store practices as directed by the Retail Office and direct management.
- Oversees and ensures compliance in inventory management processes for accuracy and loss prevention.
- Protects company assets including inventory and cash banks as well as facilities ongoing maintenance and basic store upkeep.
- Understands, supports, and complies with all company policies and procedures.
Store Standards and Visual Guidelines
- Executes floor-set, promotional and visual merchandising directives.
- Supervises the overall cleanliness and organization of the sales floor and backroom; utilizes company tools to ensure staff accountability.
- Ensures store appearance and atmosphere supports and reinforces the brand image.
Work Environment
- In partnership with the Store Manager, creates a working environment that encourages others to develop and excel.
- Fosters a work climate that inspires mutual trust, integrity, respect, professionalism, and teamwork to maintain a collaborative, fun and inspiring work environment and achieve goals.
Miscellaneous
- Handles other duties as assigned by the Store Manager, and the Retail Office.
- Participates in all conference calls, store and manager meetings and training sessions.
- Adheres to all company guidelines of dependability, professionalism and conduct.
QUALIFICATIONS:
Skills & Experience
- High School graduate or equivalent.
- Minimum of three years retail sales experience including opening/closing, scheduling and supervision.
- Ability to work flexible schedule including nights, weekends and holidays.
- Represents the fashion and style image of TR RETAIL, LLC.
- Strong verbal and written communication skills.
- Strong observation skills - identifying and assessing customer and employee behavior, reactions, floor awareness, etc.
- Ability to foster teamwork and build relationships with both customers and team.
- Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures.
- Ability to exercise good judgment and decision-making skills.
- Computer skills, including basic knowledge of online ordering, Microsoft Office and point of sale systems.
Mathematical Skills
- High School math proficiency i.e. ability to add, subtract, complex multiplication, division, calculate percents for completion of ledgers, bank deposits and schedules.
- Basic math skills for purchases, payment transactions and bank deposits.
- Retail Math not required but a plus.
Physical Demands
- Ability to stand for duration of scheduled shift.
- Ability to stand, walk, bend, squat and or twist.
- Ability to grasp, push, reach and manipulate objects with right/left hand(s).
- Ability to bend at waist with some twisting.
- Reaching above or below shoulder level.
- Ability to use a ladder up to 10 feet.
- Ability to lift or move 25lbs.
COMPENSATION: $40,000 - $50,000 annually, commensurate with experience, plus commission and bonus potential