Store Manager - Hilton Hawaiian Village



Sales Leadership

· Creates an elevated sales and customer service environment where customer engagement is the priority.

· Drives performance in achieving store and company sales targets as well as other key performance indicators.

· Sets and evaluates daily, weekly, monthly, seasonal and annual objectives for the team in partnership with the Retail Office.

· Reviews and delivers results in sales, brand experience and customer relationships.

· Executes omni-channel selling behaviors by utilizing available tools and technology.

· Builds a client book through establishing client relationships to drive additional sales and customer engagement.

· Effectively utilizes marketing and promotional activities to engage customers and drive results.

Business Ownership

  • Forecasts sales trends and market activities and schedules adequate floor coverage for proper conversion.
  • Builds strategies to meet or exceed business expectations by consistently meeting commitments and re-aligning to evolving ambitions.
  • Multi-tasks and prioritizes business needs.
  • Oversees inventory processes to ensure accuracy – including but not limited to in-store replenishment practices, receiving procedures, returns to vendor, processing damages and cycle counts.
  • Provides feedback on product selling and performance and utilizes reporting to make strategic merchandise moves to improve product selling.

Staffing and Associate Development

  • Fosters a positive work environment and encourages individuals who are passionate, forward thinkers who are not afraid to act as change agents.
  • Networks locally to recruit and hire top talent.
  • Follows company criteria for properly hiring, reviewing, coaching and developing staff.
  • Administers company HR programs including performance reviews, compensation adjustments, employment practices and employment records.
  • Ensures associates are trained and coached on trends, product knowledge, selling skills and customer service expectations to support the brand experience and requests additional training assistance as needed.
  • Evaluates team performance and provides ongoing feedback fostering transparency and ongoing interaction with all team members.
  • Participates in the facilitation of store meetings.

Operational Excellence

  • Effectively manages store payroll by adhering to wage cost guidelines and coordinating the store schedule.
  • Executes and oversees all in-store practices as directed by the Retail Office and direct management.
  • Oversees and ensures compliance in inventory management processes for accuracy and loss prevention.
  • Protects company assets including inventory and cash banks as well as ongoing facilities maintenance and basic store upkeep.
  • Understands, supports, and complies with all company policies and procedures.

Store Standards and Visual Guidelines

  • Executes floor-set, promotional and visual merchandising directives.
  • Supervises the overall cleanliness and organization of the sales floor and backroom; utilizes company tools to ensure staff accountability.
  • Ensures store appearance and atmosphere supports and reinforces the brand image.

Work Environment

  • Creates a working environment that encourages others to develop and excel.
  • Fosters a work climate that inspires mutual trust, integrity, respect, professionalism, and teamwork to maintain a collaborative, fun and inspiring work environment and achieve goals.


  • Participates in all conference calls, store and manager meetings and training sessions.
  • Adheres to all company guidelines of dependability, professionalism and conduct.
  • Handles other duties as assigned by the Retail Office.


  • High School graduate or equivalent.
  • Minimum of five years retail sales experience including opening/closing, scheduling and supervision.
  • Ability to work a flexible schedule including nights, weekends and holidays.
  • Represents the fashion and style image of TR RETAIL, LLC.
  • Strong verbal and written communication skills.
  • Strong observation skills - identifying and assessing customer and employee behavior, reactions, floor awareness, etc.
  • Ability to foster teamwork and build relationships with both customers and team.
  • Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures.
  • Ability to exercise good judgment and decision-making skills.
  • Computer skills, including basic knowledge of online ordering, Microsoft Office and point of sale systems.

Mathematical Skills:

  • High School math proficiency i.e. ability to add, subtract, complex multiplication, division, calculate percents for completion of ledgers, bank deposits and schedules.
  • Basic math skills for purchases, payment transactions and bank deposits.
  • Retail Math not required but a plus.

Physical Demands:

  • Ability to stand for duration of scheduled shift.
  • Ability to stand, walk, bend, squat and or twist.
  • Ability to grasp, push, reach and manipulate objects with right/left hand(s).
  • Ability to bend at waist with some twisting.
  • Reaching above or below shoulder level.
  • Ability to use a ladder up to 10 feet.
  • Ability to lift or move 25lbs.

Job Type: Full-time

Pay: $50,000.00 - $54,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 3 years


  • 8 hour shift
  • Day shift
  • Evening shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed


  • Retail management: 3 years (Required)

Work Location: In person